Manager, Billing & Revenue Assurance

TELESYSTEM

. Oversee day-to-day customer billing operations and ensure accurate, timely invoicing .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in telecommunications billing, revenue assurance, and the order-to-cash lifecycle, with strong analytical skills to identify discrepancies and drive resolution. Proficient in developing policies, procedures, and automated reporting to enhance operational efficiency and revenue recovery.

Highest-signal resume keywords

Telecommunications BillingRevenue AssuranceOrder-To-Cash LifecycleAdvanced Microsoft ExcelAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Telecommunications BillingRevenue AssuranceOrder-To-Cash LifecycleUsage-Based BillingCarrier/Vendor Invoice AnalysisData AnalysisAutomated ReportingKPI DevelopmentFinancial DocumentationBilling Systems

Soft Skills

Strong Organizational SkillsAttention to DetailEffective CommunicationCross-Department CollaborationProblem-Solving

Industry Keywords

TelecommunicationsBilling OperationsRevenue LeakageService DeliveryFinancial TrendsCost ReductionComplianceOperational IssuesCustomer LeadershipHigh-Value Customers

About the role

Key responsibilities & impact

Oversee day-to-day customer billing operations and ensure accurate, timely invoicing
Manage recurring monthly charges, usage, one-time charges, installation fees, equipment, taxes, surcharges, credits, adjustments, and other applicable charges
Establish and monitor quality controls to identify billing errors before invoice release
Manage complex billing issues and escalations involving strategic or high-value customers
Ensure billing reflects contracts, service orders, amendments, pricing changes, discounts, and disconnect activity
Partner with Service Delivery to transition newly installed services accurately into billing
Ensure moves, adds, changes, and disconnects are reflected in customer billing
Develop and maintain policies, procedures, documentation, and internal controls
Develop and manage a revenue assurance program to identify and prevent revenue leakage
Audit contracts, orders, provisioning records, network/service inventory, billing, and vendor costs
Identify active unbilled services, incorrect billing, incorrect rates, and vendor costs continuing after disconnects
Analyze billing and service data for trends, anomalies, systemic issues, and revenue leakage
Track revenue leakage through resolution and quantify recovered revenue or prevented losses
Partner with operational teams to address root causes
Develop automated and exception-based reporting
Support COGS audits and telecommunications expense reduction initiatives
Oversee billing disputes, credits, adjustments, and billing corrections
Present recommendations to senior leadership on revenue recovery, cost reduction, margin improvement, and process changes
Establish approval controls and documentation requirements for credits and adjustments
Represent Billing and Revenue Assurance in strategic initiatives, projects, implementations, acquisitions, migrations, and product introductions
Analyze recurring disputes and monitor aging disputes through timely resolution
Present complex billing matters, financial trends, service inventories, credits, disputes, and remediation plans to customer leadership and executives
Identify risks in strategic accounts and develop cross-functional action plans
Serve as escalation point for high-value and complex customer billing issues
Evaluate the order-to-cash lifecycle for accuracy, controls, automation, and efficiency improvements
Serve as subject matter expert for strategic and enterprise customers in QBRs, executive meetings, and financial discussions
Identify automation opportunities and lead root-cause analysis
Participate in system implementations, platform enhancements, migrations, acquisitions, and product launches
Develop and maintain KPIs and dashboards
Develop team expertise in telecommunications products, billing systems, carrier invoices, service inventory, contracts, and revenue assurance
Foster integrity, accountability, ethical conduct, and high standards within the department
Follow and enforce company policies, EEO guidelines, and safety requirements
Perform miscellaneous duties as needed

Requirements

What you’ll need

5+ years of experience in telecommunications billing, revenue assurance, finance, service delivery, operations, or a related discipline
2+ years of supervisory or management experience preferred
Strong understanding of telecommunications billing and the order-to-cash lifecycle
Experience with recurring services, usage-based billing, telecom taxes and surcharges, credits, adjustments, and service disconnects
Experience analyzing carrier/vendor invoices and telecommunications service costs
Strong analytical and problem-solving skills with the ability to identify discrepancies across multiple systems and data sources
Advanced Microsoft Excel skills and experience working with large datasets
Strong organizational skills and attention to detail
Ability to manage multiple priorities and complex operational issues
Strong written and verbal communication skills
Demonstrated ability to work effectively across departments and drive issues through resolution
Background record that meets Company standards
Reliable means of transportation at all times
Professional appearance and demeanor
Ability to maintain confidentiality of financial and other information
Valid driver’s license and driving record that meets company standards at all times, when driving is required
Ability to perform required physical activities, including occasional lifting of 50 lbs.
Must adhere to the Company’s drug-free workplace programs and policies
Mandatory pre-employment testing and random testing throughout continued employment

Benefits

Comp & perks

Salaried, exempt position working 40 hours per week
Additional hours as necessary
Emergency availability evenings, weekends, and holidays as designated by the department manager