TELESYSTEM

Manager

• Recruit agents and sales channel partners
• Conduct cold-calling campaigns, webinars, video conferences, social media engagement, and managed prospecting campaigns
• Sell Telesystem products and services to small and mid-size business segments
• Generate new business leads and achieve or exceed monthly revenue goals
• Coordinate and participate in local agent activities with National Channel Managers
• Cultivate new businesses and business locations
• Maintain and grow existing customer relationships, contracts, and businesses through proactive communication
• Act as customers’ advocate within the Telesystem organization
• Promote Telesystem products and services to new and existing customers
• Maintain accurate and timely orders, service qualifications, and sales-process paperwork
• Create customer solution quotes and cost comparisons based on discovery and existing-provider solutions
• Follow company policies, EEO guidelines, safety requirements, and drug-free workplace policies
• Interface with agents, customers, Sales Administration, Sales Implementation, Sales Engineering, Customer Service/Business Relations, Accounting, and Billing departments
• Perform miscellaneous department duties as needed
• Report directly to the Sales Manager; no direct reports

Regional Channel Manager – Pacific Northwest

Billing Specialist

• Oversee day-to-day customer billing operations and ensure accurate, timely invoicing
• Manage recurring monthly charges, usage, one-time charges, installation fees, equipment, taxes, surcharges, credits, adjustments, and other applicable charges
• Establish and monitor quality controls to identify billing errors before invoice release
• Manage complex billing issues and escalations involving strategic or high-value customers
• Ensure billing reflects contracts, service orders, amendments, pricing changes, discounts, and disconnect activity
• Partner with Service Delivery to transition newly installed services accurately into billing
• Ensure moves, adds, changes, and disconnects are reflected in customer billing
• Develop and maintain policies, procedures, documentation, and internal controls
• Develop and manage a revenue assurance program to identify and prevent revenue leakage
• Audit contracts, orders, provisioning records, network/service inventory, billing, and vendor costs
• Identify active unbilled services, incorrect billing, incorrect rates, and vendor costs continuing after disconnects
• Analyze billing and service data for trends, anomalies, systemic issues, and revenue leakage
• Track revenue leakage through resolution and quantify recovered revenue or prevented losses
• Partner with operational teams to address root causes
• Develop automated and exception-based reporting
• Support COGS audits and telecommunications expense reduction initiatives
• Oversee billing disputes, credits, adjustments, and billing corrections
• Present recommendations to senior leadership on revenue recovery, cost reduction, margin improvement, and process changes
• Establish approval controls and documentation requirements for credits and adjustments
• Represent Billing and Revenue Assurance in strategic initiatives, projects, implementations, acquisitions, migrations, and product introductions
• Analyze recurring disputes and monitor aging disputes through timely resolution
• Present complex billing matters, financial trends, service inventories, credits, disputes, and remediation plans to customer leadership and executives
• Identify risks in strategic accounts and develop cross-functional action plans
• Serve as escalation point for high-value and complex customer billing issues
• Evaluate the order-to-cash lifecycle for accuracy, controls, automation, and efficiency improvements
• Serve as subject matter expert for strategic and enterprise customers in QBRs, executive meetings, and financial discussions
• Identify automation opportunities and lead root-cause analysis
• Participate in system implementations, platform enhancements, migrations, acquisitions, and product launches
• Develop and maintain KPIs and dashboards
• Develop team expertise in telecommunications products, billing systems, carrier invoices, service inventory, contracts, and revenue assurance
• Foster integrity, accountability, ethical conduct, and high standards within the department
• Follow and enforce company policies, EEO guidelines, and safety requirements
• Perform miscellaneous duties as needed

Regional Channel Manager – Pacific Northwest

Manager, Billing & Revenue Assurance