Network Support Analyst

TELESYSTEM

. Support Telesystem network-based voice and data customers with repair of field facilities through carrier interaction and field technician resources .

Posted 10/13/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and configuring telecommunications and networking equipment, with a strong focus on circuit analysis and customer service. Proficient in managing trouble tickets, monitoring SLAs, and coordinating with internal and external resources to ensure optimal network performance.

Highest-signal resume keywords

Telecommunications TroubleshootingCircuit AnalysisNetworking Certification (JNCIS, CCNA, CompTIA Network+)Microsoft Excel, Visio, Word ProficiencyRemote Testing and Troubleshooting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TelecommunicationsNetwork Equipment ConfigurationCircuit TestingTroubleshooting DS1, TDM, Ethernet Over FiberCPE TroubleshootingQuality and Connectivity TestingProject ManagementPreventative MaintenanceTrouble Ticket ManagementCustomer Record Management

Soft Skills

Independent WorkTime ManagementCommunicationProblem-SolvingAdaptability

Tools & Technologies

Circuit Test EquipmentRoutersSwitchesHead-End EquipmentInternal Systems

Certifications & Qualifications

Adtran CertificationSophos CertificationFortinet CertificationJuniper Mist Certification

Industry Keywords

POTSFiberCoaxEoFDS1 ServicesCarrier InteractionNetwork AlarmsSLA MonitoringFraud DetectionEEO Guidelines

About the role

Key responsibilities & impact

Support Telesystem network-based voice and data customers with repair of field facilities through carrier interaction and field technician resources
Monitor and respond to network alarms and notifications, identifying power, transport, or CPE-related issues
Test provider circuits and perform head-to-head testing when appropriate
Troubleshoot carrier POTS, regional toll and long-distance, and wholesale partner circuits across Fiber, Coax, EoF, and DS1 services
Support fraud detection by enabling and disabling international calling when necessary
Contact underlying and partner carriers regarding network facility issues
Create, update, close, and view customer records in internal systems
Test and detect quality and connectivity issues using various systems and methods
Perform initial CPE troubleshooting and health checks
Troubleshoot hosted station connectivity, registration, and features
Schedule onsite dispatches with field and carrier technicians and confirm dispatch closeout for billing
Assist with equipment configuration and provisioning based on service orders and equipment conversions
Resolve troubles and manage projects according to departmental and company priorities
Respond to and resolve trouble tickets and outages in accordance with SLAs
Monitor, maintain, and report on customer SLAs
Assist with preventative maintenance for Telesystem network elements
Document and review best practices to support continuous improvement and reduce MTTR
Manage trouble tickets with accurate updates and direct customer communications
Coordinate with internal and external resources to test and process faulty equipment
Follow company policies, EEO guidelines, safety standards, and confidentiality requirements
Participate in department training and development
Perform miscellaneous department duties as needed

Requirements

What you’ll need

High School Diploma/GED required
Associate Degree majoring in IT, WAN/LAN, Telecommunications, Engineering, or a related technical field, OR 2 years of prior telecommunications or networking experience specific to configuring or troubleshooting network equipment
Required certification(s) supporting existing and new products; examples include Adtran, Sophos, Fortinet, and Juniper Mist; the company will support obtaining them through training and employment
Experience with remote testing and troubleshooting DS1, TDM, and Ethernet over Fiber required
Working knowledge and troubleshooting experience with carriers for access and last-mile facilities required
Experience with routers, switches, and head-end equipment strongly preferred
Networking certification such as JNCIS, CCNA, or CompTIA Network+ strongly preferred
High-level proficiency with Microsoft applications, especially Excel, Visio, and Word
Advanced knowledge of circuit analysis
Basic knowledge of circuit test equipment
Background record meeting Company standards
Reliable transportation
Ability to work day, evening, and overnight shifts
Ability to work independently, meet scheduled and unscheduled deadlines, and complete assignments within required time frames
Ability to learn new equipment and applications in a timely manner
Must adhere to drug-free workplace policies; pre-employment and random testing are mandatory

Benefits

Comp & perks

Full-time non-exempt position
40 hours per week, with overtime as needed
Remote work option
Training and employment support for obtaining required product certifications
Reasonable accommodations may be made for individuals with disabilities