Call Center Operations Supervisor

Telligen

. Oversee and ensure performance measures are met by evaluating client and staff performance outcomes .

Posted 11/6/2026full-timeUnited StatesMid-LevelSenior💰 $61,000 - $77,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in overseeing staff performance, scheduling, and customer service within a healthcare environment. Proven ability to implement process improvements and achieve organizational goals through effective coaching and employee development.

Highest-signal resume keywords

Leadership ExperiencePerformance MeasurementCustomer Service ManagementEmployee DevelopmentHealthcare Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance EvaluationStaff SchedulingOperational AnalysisProcess ImprovementContract Management

Soft Skills

CoachingEngagementAccountabilityCommunication

Certifications & Qualifications

Two Year Degree in Management or Business

Industry Keywords

Healthcare EnvironmentCall Center Industry TrendsCustomer ServiceMentoringSupervisory Role

About the role

Key responsibilities & impact

Oversee and ensure performance measures are met by evaluating client and staff performance outcomes
Oversee staff scheduling, improve customer service levels, and analyze productivity and operational reports
Ensure objectives are met timely and accurately according to contractual and company requirements
Select, develop, and manage employees to achieve individual, team, and organizational success
Ensure employee accountability through routine observation, performance measurement, and performance feedback
Coach, engage, and support people to achieve results
Work closely with management team members to implement cost-effective methods
Recommend leadership changes to improve efficiencies and reduce costs through process changes and automation
Stay abreast of call center industry trends
Recommend improvements for meeting company strategic goals and objectives
Perform miscellaneous duties as assigned

Requirements

What you’ll need

Two year degree in management or business or related field and/or equivalent training and/or experience in a healthcare environment
3 years experience in a customer service, scheduling, or health care operations environment
Demonstrated experience in a mentoring and supervisory type role
Positions working on specific contracts may require U.S. Citizenship
Hybrid position requiring onsite days on Mondays and Fridays from either the Oak Brook, IL office or West Des Moines, IA office

Benefits

Comp & perks

100% employee-owned company with employees sharing in company success
Equal opportunity employer
Reasonable accommodations during the employment process
Benefits and other compensation available; details provided in Telligen's Benefits Summary