Telligen

Program Manager

• Manage housing and transportation initiatives aligned with contract requirements and transition goals
• Coordinate day-to-day activities, maintain workflows, and escalate urgent or recurring barriers affecting member safety, transition readiness, service access, or continued community living
• Build partnerships with housing authorities, landlords, transportation providers, public agencies, and community organizations
• Coordinate resources addressing affordability, accessibility, eligibility, documentation, and service barriers while supporting member choice and housing stability
• Monitor contract deliverables, project expenses, housing and transportation measures, transition outcomes, and service access
• Analyze trends and recurring barriers
• Coordinate required reporting, corrective actions, and cross-functional process improvements
• Provide day-to-day direction and coaching to team members
• Represent the company in assigned client and stakeholder meetings
• Maintain productive relationships
• Complete other assigned duties and special projects

Housing and Transportation Program Manager

• Manage community engagement initiatives supporting successful transitions to community living
• Coordinate resource networks, gather stakeholder input, identify access barriers and service gaps, and improve outreach, referrals, member experience, and community stability
• Participate in community, client, and state forums; coordinate engagement plans, issue resolution, performance monitoring, and cross-functional activities
• Build and maintain relationships with community organizations, providers, agencies, advocates, members, families, caregivers, and other stakeholders
• Coordinate culturally responsive outreach, listening sessions, focus groups, advisory activities, and community forums
• Monitor participation, referral outcomes, partner responsiveness, resource capacity, access barriers, and expenditures
• Ensure activities meet contractual and reporting requirements and communicate results, emerging needs, and recommended actions
• Coordinate with interdisciplinary teams supporting outreach, member engagement, resource navigation, and transition services
• Promote member-centered, culturally responsive, and community-informed practices
• Perform other duties and special projects as assigned
• Support the Illinois Tailored Care Management Program, helping people with complex health and social needs transition from nursing facilities and SMHRFs to community-based living

Community Engagement Program Manager

Director

• Lead behavioral health services and initiatives across assigned programs and contracts
• Integrate behavioral health into care management, transition planning, community-based services, quality improvement, and program operations
• Develop, implement, monitor, and continuously improve behavioral health strategies
• Identify behavioral health risks, access barriers, service gaps, emerging trends, and operational intervention opportunities
• Coordinate behavioral health services with physical health, social services, housing, substance use disorder treatment, and other supports
• Provide subject matter expertise for program design, implementation, corrective action plans, and special initiatives
• Improve timely access to behavioral health services and support continuity of care during transitions into community settings
• Establish processes to monitor referrals, appointment access, follow-up, continuity of care, and barrier resolution
• Build relationships with providers, community organizations, health plans, state agencies, and other stakeholders
• Monitor performance measures, key performance indicators, utilization trends, access measures, transition outcomes, contract deliverables, and regulatory requirements
• Use quantitative and qualitative data to identify performance gaps and recommend interventions
• Develop reports, presentations, executive briefings, and recommendations
• Provide leadership, coaching, clinical consultation, mentorship, education, and training to program staff
• Support recruitment, onboarding, professional development, and special projects

Behavioral Health Director

Learning and Development

• Develop, implement, and maintain comprehensive training and workforce development strategies for assigned programs and contracts
• Establish training priorities aligned with operational objectives, contract requirements, quality performance, and workforce needs
• Design and maintain curricula for onboarding, role-specific orientation, annual education, regulatory and contractual training, continuing education, and professional development
• Ensure training content reflects current policies, procedures, workflows, clinical standards, care management tools, contractual requirements, and applicable regulations
• Develop training materials, facilitator guides, job aids, reference tools, simulations, case studies, and competency assessments
• Establish training calendars and ensure required education is completed on time
• Lead onboarding and orientation programs and validate employee competencies before independent work
• Deliver or coordinate education on care planning, care management, transitions of care, member engagement, interdisciplinary coordination, behavioral health, social determinants of health, community resources, and documentation
• Develop competency standards and validation processes for clinical and non-clinical staff
• Identify additional education, coaching, or remediation needs and develop structured learning plans
• Partner with Quality Improvement to address performance trends, audit findings, documentation gaps, member experience concerns, and corrective action plans
• Establish metrics to evaluate training effectiveness and participate in root cause analysis
• Serve as a workforce development and operational partner to program leadership
• Support implementation of new workflows, policies, technology, contract requirements, and program initiatives
• Provide subject matter consultation and coaching on care management, person-centered planning, documentation, member engagement, clinical coordination, and program requirements
• Maintain accurate training, competency, and continuing education records
• Support learning management systems, virtual training platforms, and other educational technologies
• Perform additional duties and special projects as assigned

Training Manager

Project Manager

• Manage projects of varying size and complexity using standardized project management processes
• Oversee all project-related disciplines required for successful and timely project completion
• Develop effective relationships with internal and external customers
• Develop, finalize, and manage project timelines, budgets, and security plans
• Monitor project progress and manage project scope
• Compare actual performance to plan, identify deviations, and request timeline extensions or additional funding
• Ensure projects meet internal quality control standards and prepare quality control reports
• Assist with hiring and training staff
• Provide management input regarding project team member performance
• Manage customer expectations and identify future business opportunities
• Provide input on project management processes and assist with cost and technical proposals
• Perform miscellaneous duties as assigned

Senior Project Manager

• Manage projects of varying size and complexity using standardized project management processes
• Oversee all project-related disciplines required for successful and timely project completion
• Develop effective relationships with internal and external customers
• Develop, finalize, and manage project timelines, budgets, and security plans
• Monitor project processes and manage project scope
• Compare actual performance to project plans and identify deviations from project baselines
• Request timeline extensions and/or additional funds when needed
• Ensure projects meet internal quality control standards and prepare quality control reports
• Assist with hiring and training staff
• Provide management input regarding project team member performance
• Manage customer expectations and identify future business opportunities
• Provide input on project management processes
• Assist in preparing cost and technical proposals
• Perform miscellaneous duties as assigned

Growth Marketing

• Build and maintain trusted relationships across federal agencies through strategic, content-driven discussions aligned to client priorities
• Navigate federal organizational structures to identify, access, and influence decision-makers and budget holders
• Develop executive relationship maps and engagement strategies
• Develop and execute account-based sales strategies to achieve federal agency sales goals
• Lead the complete sales cycle from whitespace opportunity identification through solution design, storyboarding, teaming strategy, contract vehicle selection, pricing strategy, and transition to delivery teams
• Own pipeline development, relationship mapping, CRM maintenance, opportunity qualification, and forecasting
• Develop and execute strategic account penetration plans for target areas within federal agencies
• Lead pricing strategy, capture planning, teaming arrangements, and contract vehicle selection
• Understand federal evaluation criteria and source selection processes
• Establish relationships with prime contractors, consulting firms, small business partners, technology vendors, and system integrators to drive teaming opportunities
• Represent Telligen at federal health conferences, industry days, and business coalitions/associations
• Develop expertise across Telligen’s capabilities and orchestrate internal resources to address client needs
• Prepare and deliver presentations demonstrating industry perspective, competitive intelligence, and mission alignment
• Maintain knowledge of federal healthcare trends, legislative/regulatory changes, budget priorities, concepts, and emerging best practices
• Conduct market intelligence gathering and competitive analyses of federal agencies
• Lead strategic account planning and opportunity pursuit decisions based on organizational history, budget cycles, political environment, and procurement patterns
• Identify ideas for new service offerings, solution sets, and delivery models for federal clients
• Lead ideation sessions with delivery teams to evaluate solutions, partnerships, acquisitions, and capability expansion
• Contribute to Telligen’s federal growth strategy and capture planning processes

Director of Strategic Growth

Analyst

• Work ticket requests in Jira
• Monitor daily jobs to ensure systems operate efficiently
• Analyze and execute SQL queries
• Load large data files into a complex relational database
• Assess processes and data to identify practical solutions
• Create SQL queries based on customer requests to support product operational needs
• Research data inquiries and work with database developers and DBAs for optimization
• Participate in team meetings, reporting work-in-progress status and roadblocks
• Serve as backup for other team members when needed
• Support and mentor other team members
• Create and maintain documentation for data management activities, including the Data Management Team playbook
• Create and manage Jira User Stories to track tasks and projects
• Perform miscellaneous duties as assigned

Housing and Transportation Program Manager

Community Engagement Program Manager

Behavioral Health Director

Training Manager

Senior Project Manager

Senior Project Manager

Director of Strategic Growth

Senior Health Data Quality Analyst