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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a fast-paced healthcare environment, with proficiency in Microsoft Office and the ability to manage multiple tasks effectively. Capable of providing technical and administrative support while ensuring customer satisfaction and adherence to service level agreements.
Highest-signal resume keywords
Customer Service ExperienceHealthcare Environment ExperienceMicrosoft Office ProficiencyCall Center ExperienceBilingual Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical TerminologyICD/CPT CodingDatabase Data EntryKeyboarding Speed of 50 WPMTriage Issues
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationMentoring ExperienceProblem-SolvingTime Management
Tools & Technologies
Outlook SchedulingInternal ApplicationsAdministrative Tools
Industry Keywords
Contract SupportService Level AgreementsCustomer SatisfactionHigh-Volume CallsFast-Paced Environment
About the role
Key responsibilities & impact- Receive and respond to inbound customer inquiries
- Perform outreach to providers and members
- Provide program support for contract members
- Provide technical and administrative support for contracts, including internal applications and tools
- Partner with team members and program support to meet contract-specific service level agreements
- Answer general inquiries, troubleshoot issues, schedule or reschedule assessments, and perform administrative tasks
- Refer complex calls to appropriate team members
- Communicate professionally with internal and external customers through multiple communication methods
- Provide general office support and perform database data entry within specified timeframes
- Prepare and distribute correspondence to external participants according to procedures, quality standards, and contract requirements
- Listen to concerns, analyze information, recommend solutions, and confirm customer satisfaction
- Provide feedback, suggest improvements, and work with leadership to achieve company and employee-owner goals
Requirements
What you’ll need- High school diploma and/or equivalent
- Demonstrated experience working in a customer service or healthcare environment
- Demonstrated experience working in a mentoring or leadership role
- Demonstrated experience working in a fast-paced and deadline-driven environment
- Excellent verbal and written communication skills
- Intermediate PC skills
- Proficiency in all Microsoft Office products
- Ability to triage issues and handle multiple tasks simultaneously
- Keyboarding speed of 50 words or more per minute
- Ability to maintain regular and predictable attendance
- Experience in a call center environment with high-volume inbound and outbound calls
- Experience in healthcare or insurance
- Experience using Outlook scheduling/calendars
- Medical terminology or ICD/CPT coding experience
- Bilingual skills a plus
Benefits
Comp & perks- Benefits available as described in Telligen's Benefits Summary
- 100% employee-owned company with employees sharing in company success
- Equal Opportunity Employer
- Reasonable accommodations during the employment process