Community Liaison – Resource Navigator

Telligen

. Connect individuals with community resources and programs and provide non-clinical support to care managers .

Posted 10/9/2026full-timeOak Brook • Illinois • United StatesMid-LevelSenior💰 $27 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in connecting individuals with community resources and providing non-clinical support, while maintaining compliance with confidentiality practices and HIPAA regulations. Proficient in coordinating healthcare services and managing relationships with community entities to enhance member support.

Highest-signal resume keywords

Community-Based Services ExperienceCertified Care ManagerSocial Determinants Of Health KnowledgeBilingual In English And SpanishKnowledge Of HIPAA And PHI Requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ManagementReport DevelopmentResource CoordinationReferral ManagementBenefit Information Guidance

Soft Skills

Relationship BuildingCollaborationProblem SolvingCommunication

Certifications & Qualifications

Community Health Worker CertificationLicensed Practical Nurse (LPN)

Industry Keywords

Non-Clinical SupportBehavioral Health KnowledgeIllinois Driver's LicenseTransportation Reliability

About the role

Key responsibilities & impact

Connect individuals with community resources and programs and provide non-clinical support to care managers
Develop and maintain relationships with community resources, facilities, state agencies, and community entities
Make referrals for transition services based on members’ person-centered service plans
Follow up and monitor resource referrals and coordinate activities within established timelines
Guide members to appropriate benefit information
Maintain an accurate, comprehensive resource library for members in Cook County and across Illinois as needed
Collaborate with care managers, healthcare professionals, and social service agencies to coordinate healthcare and transition services
Escalate issues through appropriate channels and established hierarchical protocols
Collaborate across disciplines to promote enrollee compliance and appropriate use of community resources
Assist members, families, and community supports with personal and environmental resources
Perform miscellaneous duties as assigned

Requirements

What you’ll need

High School diploma or equivalent with 3 years of experience in community-based services, or Bachelor’s degree in social work or related field
Certified care and/or case manager, or Licensed Practical Nurse (LPN), or health coach with at least one year of experience, or Community Health Worker certification through a college-level program or ability to obtain certification
In-depth knowledge of social determinants of health and their impact on healthcare
Valid Illinois driver’s license
Reliable transportation
Bilingual in English and Spanish preferred
Behavioral Health knowledge preferred
Knowledge of confidentiality practices and HIPAA and PHI requirements
Ability to learn software applications including database management and report development
Sponsorship for work authorization is not provided; applicants requiring sponsorship now or in the future cannot be considered

Benefits

Comp & perks

100% employee-owned company with employee-owners sharing in company success
Benefits package; details available in Telligen's Benefits Summary
Equal Opportunity Employer
Reasonable accommodations during the employment process