Telos Media

3D Artist

• Animate Human Buddy episodes in Moho from approved scripts and storyboards
• Animate characters, props, backgrounds, transitions and other visual elements
• Create and work with character rigs in Moho
• Turn storyboards into polished animation while maintaining clear timing, acting and visual storytelling
• Match the established Human Buddy visual style and maintain scene consistency across episodes
• Collaborate with the Creative Director and other animators
• Receive feedback and make revisions quickly
• Flag problems early and develop practical solutions
• Organise scenes and deliver them according to the agreed production schedule
• Use motion graphics when needed for explanations, transitions, jokes and other visual elements
• Improve animation efficiency without compromising final-video quality

2D Moho Animator

Ecommerce

• Manage Shopify stores daily, including SolarBalls, MrSpherical, and Run Monster Run
• Add, update, and publish products, variants, pricing, bundles, and promotions
• Maintain accurate product information, images, inventory, and store details
• Conduct regular website checks to identify broken links, incorrect information, missing products, and other issues
• Resolve store issues promptly
• Monitor stock and flag low-stock or inventory problems
• Review sales, conversion, and other basic e-commerce data and identify items requiring attention
• Assist with weekly sales reports and key e-commerce metrics
• Identify opportunities involving promotions, bundles, and merchandising
• Test promotions, discount codes, bundles, and pricing before and during launches
• Support inventory audits and forecasting by providing accurate data and flagging risks
• Update and optimize product and collection SEO fields
• Maintain Shopify, Google Merchant Center, and YouTube Shopping connections and ensure product information syncs correctly
• Make simple product image edits
• Collaborate with the e-Commerce Manager, Marketing Manager, and wider team
• Improve processes and proactively automate repetitive work

E-commerce Operator

• Manage Shopify stores including SolarBalls, MrSpherical, and Run Monster Run
• Add, update, and publish products, variants, pricing, bundles, and promotions
• Maintain accurate product information, images, inventory, and store details
• Perform regular website checks and resolve broken links, incorrect information, missing products, and other issues
• Monitor stock and flag low-stock or inventory problems
• Review sales, conversion, and other e-commerce data
• Assist with weekly sales reports and key e-commerce metrics
• Identify opportunities involving promotions, bundles, and merchandising
• Verify promotions, discount codes, bundles, and pricing before and during launches
• Support inventory audits and forecasting by providing accurate data and flagging risks
• Update and optimize product and collection SEO fields
• Maintain integrations between Shopify, Google Merchant Center, and YouTube Shopping
• Make simple product image edits
• Collaborate with the e-Commerce Manager, Marketing Manager, and wider team
• Improve processes and proactively automate repetitive work

Customer Support

• Respond to customer questions through email within 24 hours and through other platforms such as Kickstarter when relevant
• Fully resolve and act on every customer issue within 3 working days
• Manage and organize support tickets so nothing gets lost
• Review orders in Shopify and understand what’s happening with each one
• Process and track orders
• Coordinate with the 3PL team on fulfilment, shipping and tracking
• Follow up on delayed, missing or incorrect orders
• Own customer problems from start to finish and ensure resolution when involving others
• Keep customers updated so they never have to chase the company for an answer
• Spot recurring customer problems and suggest ways to fix underlying issues
• Help improve support systems and automate repetitive work
• Escalate bigger issues when needed while using judgment to solve everyday problems
• Help improve the customer care philosophy based on emerging customer concerns

2D Moho Animator

E-commerce Operator

E-commerce Operator

Customer Care Representative