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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills by providing informed technical guidance and tailored solutions to enhance customer satisfaction and achieve sales targets. Maintains a solution-oriented approach while collaborating with team members to create a welcoming environment.
Highest-signal resume keywords
Customer ServiceConsultative SellingSales Targets AchievementCommunication SkillsSolution-Oriented Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Great Communication SkillsResiliencePositivityMotivationEagerness to Learn
Industry Keywords
Customer ExperienceProduct SelectionService ActivationTroubleshootingTeam CollaborationStore PerformanceCustomer SatisfactionKPI Achievement
About the role
Key responsibilities & impact- Assist customers with product selection, service activation, and troubleshooting basic issues
- Provide exceptional customer experiences by recommending suitable products and services
- Stay up-to-date with the latest gadgets and services
- Offer informed technical guidance and solutions
- Use consultative selling skills to meet and exceed sales targets and KPIs
- Collaborate with the team to create a welcoming environment
- Contribute to store goals, customer satisfaction, and store performance
Requirements
What you’ll need- Great communication skills
- Solution-oriented approach and ability to tailor solutions for each customer
- Motivation to achieve and exceed sales targets and KPIs
- Eagerness to learn and develop skills
- Resilience and positivity in busy environments
- Previous customer-facing experience is a plus but not required
Benefits
Comp & perks- 30% off Telstra services
- Exclusive offers with over 240 brands and partners
- 16 weeks of paid parental leave
- Telstra Extra Day Off
- Gender affirmation leave
- Cultural Leave
- Blood Donor Leave
- Ability to purchase up to 4 weeks of additional leave
- Access to over 17,000 learning programs through LinkedIn Learning
- Development opportunities for career growth
- Flexible working hours
- Supportive approach to parental leave
- Performance rewards
- Recognition programs
- Diverse and inclusive workplace culture