Telstra

General

• Provide specialised technical support to diagnose, investigate and resolve network incidents, service requests and operational issues for Telstra's enterprise customers
• Ensure services are restored and maintained within agreed service levels
• Troubleshoot and resolve network issues to restore customer services quickly
• Investigate complex problems across private networks and Telstra-managed services
• Deliver network changes and service requests accurately and on time
• Collaborate with customers, service desks, vendors, and technical teams
• Contribute to process improvements, service quality, and customer experience
• Operate within a 24/7 shift roster
• Support the day-to-day operation of critical customer services, including service delivery, support and network operations

Network Technical Specialist

Network Engineer

• Deliver assigned engineering outcomes end-to-end
• Drive work plans and day-to-day decisions aligned to mission goals and delivery milestones
• Provide technical leadership for a small team
• Mentor engineers through coaching, technical review, and pairing
• Define and maintain engineering standards, configuration baselines, testing practices, and quality gates
• Make technical decisions balancing reliability, scalability, performance, and operational supportability
• Produce technical designs that are reviewable, traceable, and implementation-ready
• Author and maintain Methods of Procedure for repeatable change execution
• Create and improve operational runbooks for fault isolation, recovery, and escalation
• Troubleshoot complex L2/L3 issues and improve network outcomes
• Identify repetitive work and create reusable scripts, checks, and workflows
• Communicate technical context and decisions to engineers, operations, and stakeholders
• Provide advanced technical leadership and operational support for NTU Device hardware, Network Integration, and Element Manager platforms
• Configure, test, integrate, and deliver NTU network solutions
• Resolve defects and collaborate with vendors
• Support critical Fixed Engineering projects focused on NTU hardware

Senior Network Engineer

• Deliver assigned engineering outcomes end-to-end independently
• Drive work plans and day-to-day decisions aligned to mission goals and delivery milestones
• Provide technical leadership for a small team
• Mentor engineers through coaching, technical review, and pairing
• Define and maintain engineering standards, configuration baselines, testing practices, and quality gates
• Make technical decisions balancing reliability, scalability, performance, and operational supportability
• Produce clear, traceable, implementation-ready technical designs
• Author and maintain Methods of Procedure (MOPs) for repeatable change execution
• Create and improve operational runbooks for fault isolation, recovery, and escalation
• Troubleshoot complex L2/L3 networking issues
• Identify repetitive work and create reusable scripts, checks, and workflows
• Communicate technical context and decisions to engineers, operations, and stakeholders
• Provide advanced technical leadership and operational support for NTU Device hardware, Network Integration, and Element Manager platform
• Support critical Fixed Engineering projects focused on NTU hardware
• Deliver successful integration of an NTU solution within the Ethernet Packet mission
• Conduct expert-level configuration, comprehensive testing, defect resolution, and vendor collaboration

Customer Support

• Assist customers with product selection, service activation, and basic troubleshooting
• Provide exceptional customer experiences and recommend suitable products and services
• Stay up-to-date with gadgets and services and provide informed guidance
• Use consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate with the team to create a welcoming environment
• Contribute to store goals, customer satisfaction, and store performance

Customer Service & Sales Consultant

• Deliver exceptional in-store customer experiences
• Help customers find products and services suited to their needs
• Stay up to date with the latest gadgets and services
• Provide informed technical guidance and solutions
• Use consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate with the team to create a welcoming environment
• Contribute to achieving store goals
• Help bring Telstra’s purpose to life by building a connected future

Customer Service & Sales Consultant – Expression of Interest

• Assist customers with product selection, service activation, and troubleshooting basic issues
• Help customers find products and services suited to their needs
• Provide informed guidance on the latest gadgets and services
• Use consultative selling skills to meet and exceed sales targets and KPIs
• Create positive, memorable customer experiences
• Collaborate with the team to create a welcoming environment
• Contribute to store goals and performance
• Adhere to retail standards

Part Time Customer Service & Sales Consultant

• Assist customers with product selection and service activation
• Troubleshoot basic customer issues
• Help customers find products and services suited to their needs
• Provide informed guidance on the latest gadgets and services
• Use consultative selling skills to meet and exceed sales targets and KPIs
• Work closely with the team to create a welcoming environment
• Contribute to store goals, customer satisfaction, and store performance
• Complete the next assessment step through HireVue after applying