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Telstra

Casual Customer Service & Sales Consultant

Telstra

. Assist customers with product selection .

Posted 11/11/2026full-timeMelbourne • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills with a solution-oriented approach to meet and exceed sales targets. Possesses strong communication abilities and a motivation for continuous learning in a fast-paced retail environment.

Highest-signal resume keywords
Customer ServiceConsultative SellingSales Targets AchievementCommunication SkillsProblem Solving

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Solution-OrientedMotivationResiliencePositivityEagerness to Learn
Industry Keywords
Customer ExperienceProduct SelectionService ActivationTeam CollaborationStore Environment

About the role

Key responsibilities & impact
  • Assist customers with product selection
  • Activate services
  • Troubleshoot basic issues
  • Deliver exceptional customer experiences
  • Provide informed guidance on the latest gadgets and services
  • Use consultative selling skills to meet and exceed sales targets and KPIs
  • Work closely with the team to achieve store goals
  • Create a welcoming and supportive store environment

Requirements

What you’ll need
  • Great communication skills
  • Solution-oriented approach and ability to tailor solutions for customers
  • Motivation to achieve and exceed sales targets and KPIs
  • Eagerness to learn and develop skills
  • Resilience and positivity in busy environments
  • Previous customer-facing experience is a plus but not required
  • Enthusiasm; training will be provided

Benefits

Comp & perks
  • 30% off Telstra services
  • Exclusive offers with over 240 brands and partners
  • 16 weeks of paid parental leave
  • Telstra Extra Day Off
  • Gender affirmation leave
  • Cultural Leave
  • Blood Donor Leave
  • Ability to purchase up to 4 weeks of additional leave
  • Over 17,000 learning programs with LinkedIn Learning
  • Future Ready career development program
  • Flexible working hours
  • Supportive approach to parental leave
  • Performance rewards
  • Recognition programs
  • Diverse and inclusive workplace