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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong consultative selling skills and a solution-oriented approach to assist customers in product selection and service activation. Fluent in Mandarin and English, with a focus on achieving sales targets and enhancing customer satisfaction.
Highest-signal resume keywords
Consultative Selling SkillsFluency In Mandarin And EnglishCustomer-Facing ExperienceSales Target AchievementGreat Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Solution-Oriented ApproachMotivation To Achieve Sales TargetsEagerness To Grow And Develop SkillsCan-Do AttitudeResilience In Busy Environments
Industry Keywords
Customer ExperienceProduct SelectionService ActivationBasic TroubleshootingStore PerformanceTeam CollaborationCustomer SatisfactionSales KPIsGadgets And Services
About the role
Key responsibilities & impact- Assist customers with product selection, service activation, and basic troubleshooting
- Provide exceptional customer experiences and recommend suitable products and services
- Stay up-to-date with gadgets and services and provide informed guidance
- Use consultative selling skills to meet and exceed sales targets and KPIs
- Collaborate with the team to create a welcoming environment
- Contribute to store goals, customer satisfaction, and store performance
Requirements
What you’ll need- Fluency in both Mandarin and English is highly desirable
- Great communication skills
- Solution-oriented approach
- Motivation to achieve and exceed sales targets and KPIs
- Eagerness to grow and develop skills
- Can-do attitude and resilience in busy environments
- Previous customer-facing experience is a plus but not required
Benefits
Comp & perks- 12% superannuation included
- 30% off Telstra services
- Exclusive offers with over 240 brands and partners
- 16 weeks of paid parental leave
- Telstra Extra Day Off
- Gender affirmation leave
- Cultural Leave
- Blood Donor Leave
- Ability to purchase up to 4 weeks of additional leave
- Access to over 17,000 learning programs with LinkedIn Learning
- Future Ready career development program
- Flexible working hours
- Supportive approach to parental leave
- Performance rewards
- Recognition programs
- Diverse and inclusive team culture