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Telstra

Customer Service & Sales Consultant

Telstra

. Provide exceptional in-store customer service and customer journeys .

Posted 10/22/2026part-timeCapalaba • AustraliaMid-LevelSenior💰 A$34 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills and a solution-oriented approach to meet customer needs. Possesses strong communication abilities and a passion for learning to achieve and exceed sales targets.

Highest-signal resume keywords
Customer ServiceConsultative SellingSales Targets AchievementCommunication SkillsSolution-Oriented Approach

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Great Communication SkillsSolution-Oriented ApproachMotivationResiliencePositivity
Industry Keywords
Customer JourneysInformed Technical GuidanceSales KPIsTeam CollaborationWelcoming Environment

About the role

Key responsibilities & impact
  • Provide exceptional in-store customer service and customer journeys
  • Identify products and services that meet customer needs
  • Stay up-to-date with the latest gadgets and services
  • Offer informed technical guidance and solutions
  • Use consultative selling skills to meet and exceed sales targets and KPIs
  • Collaborate with the team to create a welcoming environment
  • Contribute to achieving store goals

Requirements

What you’ll need
  • Great communication skills
  • Solution-oriented approach and ability to tailor solutions for each customer
  • Motivation to achieve and exceed sales targets and KPIs
  • Passion for learning and developing skills
  • Resilience and positivity
  • Previous customer-facing experience is a plus but not required
  • Enthusiasm and willingness to learn

Benefits

Comp & perks
  • 12% superannuation
  • 30% off Telstra services
  • Exclusive offers with over 240 brands and partners
  • 16 weeks of paid parental leave
  • Telstra Extra Day Off
  • Gender affirmation leave
  • Cultural Leave
  • Blood Donor Leave
  • Ability to purchase up to 4 weeks of additional leave
  • Over 17,000 learning programs through LinkedIn Learning
  • Development opportunities for career growth
  • Flexible working hours
  • Supportive approach to parental leave
  • Monthly performance rewards
  • Recognition programs
  • Diverse and inclusive team culture