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Telstra

Customer Service & Sales Consultant

Telstra

. Help customers find products and services suited to their needs .

Posted 11/4/2026part-timeGold Coast • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills by providing tailored solutions and informed technical guidance. Proven ability to achieve and exceed sales targets through effective communication and a solution-oriented approach.

Highest-signal resume keywords
Consultative Selling SkillsCustomer-Facing ExperienceSales Targets AchievementGreat Communication SkillsSolution-Oriented Approach

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Exceptional Customer ServiceMotivationEagerness to LearnCan-Do AttitudeResilience
Industry Keywords
In-Store Customer ExperienceTechnical GuidanceSales KPIsTeam CollaborationProduct Knowledge

About the role

Key responsibilities & impact
  • Help customers find products and services suited to their needs
  • Provide exceptional in-store customer experiences
  • Stay up to date with the latest gadgets and services
  • Offer informed technical guidance and solutions
  • Use consultative selling skills to meet and exceed sales targets and KPIs
  • Collaborate with the team to create a welcoming environment
  • Contribute to achieving store goals

Requirements

What you’ll need
  • Great communication skills
  • Solution-oriented approach and ability to tailor solutions for each customer
  • Motivation to achieve and exceed sales targets and KPIs
  • Eagerness to learn and develop skills
  • Can-do attitude and resilience in busy environments
  • Previous customer-facing experience is a plus but not required

Benefits

Comp & perks
  • 30% off Telstra services
  • Exclusive offers with over 240 brands and partners
  • 16 weeks of paid parental leave
  • Telstra Extra Day Off
  • Gender affirmation leave
  • Cultural Leave
  • Blood Donor Leave
  • Ability to purchase up to 4 weeks of additional leave
  • Access to over 17,000 learning programs through LinkedIn Learning
  • Development opportunities supporting career growth
  • Flexible working hours
  • Supportive approach to parental leave
  • Monthly performance rewards
  • Recognition programs