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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and consultative selling skills to assist customers in product selection and service activation while achieving sales targets. Exhibits a solution-oriented approach and resilience to create positive customer experiences and contribute to store performance.
Highest-signal resume keywords
Consultative Selling SkillsCustomer SupportSales Targets AchievementCommunication SkillsSolution-Oriented Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Great Communication SkillsSolution-Oriented ApproachMotivation to Achieve Sales TargetsResiliencePositive Attitude
Industry Keywords
Customer ExperienceProduct SelectionService ActivationTroubleshootingTeam CollaborationStore PerformanceCustomer SatisfactionKPI AchievementGadgetsCustomer-Facing Experience
About the role
Key responsibilities & impact- Assist customers with product selection, service activation, and troubleshooting basic issues
- Provide frontline customer support and create positive customer experiences
- Help customers find products and services suited to their needs
- Stay up to date with the latest gadgets and services
- Offer informed technical guidance and solutions
- Use consultative selling skills to meet and exceed sales targets and KPIs
- Collaborate with the team to create a welcoming environment
- Contribute to store goals, customer satisfaction, and store performance
Requirements
What you’ll need- Great communication skills
- Solution-oriented approach and ability to tailor solutions for each customer
- Motivation to achieve and exceed sales targets and KPIs
- Eagerness to learn and develop skills
- Resilience and a positive can-do attitude
- Previous customer-facing experience is a plus but not required
- Ability to complete the HireVue assessment process after applying
Benefits
Comp & perks- 30% off Telstra services
- Exclusive offers with over 240 brands and partners
- 16 weeks of paid parental leave
- Telstra Extra Day Off
- Gender affirmation leave
- Cultural Leave
- Blood Donor Leave
- Ability to purchase up to 4 weeks of additional leave
- Over 17,000 learning programs with LinkedIn Learning
- Future Ready career development program
- Flexible working hours
- Supportive approach to parental leave
- Performance rewards
- Recognition programs
- Diverse and inclusive team culture