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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in mobile and Unified Communications products, with a focus on clear communication, problem-solving, and effective management of enquiries and incidents. Capable of maintaining accurate records and coordinating requests to ensure a reliable customer experience.
Highest-signal resume keywords
Customer Service ExperienceBaseline Security ClearanceClear CommunicationProblem-Solving AbilityITIL Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Management SystemFirst-Level SupportIncident ManagementDevice ManagementSIM Management
Soft Skills
OrganisedDependableTeam CollaborationOwnership of Tasks
Certifications & Qualifications
Baseline Security ClearanceNV1 Security ClearanceICT QualificationITIL Certification
Industry Keywords
Mobile PhonesUnified CommunicationsIT Service DeskContact CentreCustomer-Focused Setting
About the role
Key responsibilities & impact- Respond to customer enquiries about mobile and Unified Communications products by phone, email, and approved digital channels
- Record and manage enquiries, incidents, and requests in the service management system
- Use work instructions to identify issues, provide first-level support, and escalate when needed
- Keep customers informed with clear, accurate, and timely updates
- Maintain device, SIM, and service records
- Coordinate requests and deliver a helpful, reliable customer experience
Requirements
What you’ll need- Customer service experience supporting mobile phones, or experience in an IT service desk, contact centre, retail, or customer-focused setting
- Baseline Security Clearance required
- NV1 security clearance preferred
- Clear communication and problem-solving ability
- Organised, dependable, and comfortable learning new systems and processes
- Ability to work well with others and take ownership of tasks through to resolution
- ICT qualification or certification helpful but not essential
- ITIL certification or basic understanding of ITIL helpful but not essential
- Successful completion of a background check
Benefits
Comp & perks- Flexible work arrangements
- Opportunities to build technical capability and gain exposure to enterprise technology environments
- Collaboration, learning and continuous improvement opportunities
- Support from experienced professionals and a supportive team environment
- Inclusive workplace culture
- Reasonable adjustments during the recruitment process