Network Technical Specialist

Telstra

. Provide specialised technical support to diagnose, investigate and resolve network incidents, service requests and operational issues for Telstra's enterprise customers .

Posted 10/2/2026full-timeCanberra • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in network operations and troubleshooting, with a strong focus on customer service and incident management. Capable of collaborating effectively with technical teams and stakeholders while maintaining service levels and supporting critical customer services.

Highest-signal resume keywords

Network TroubleshootingCisco NetworkingFortinet ConfigurationIncident ManagementProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network OperationsTelecommunicationsIT OperationsManaged ServicesService Management Practices

Soft Skills

CollaborationCommunicationAnalytical Skills

Tools & Technologies

CiscoFortinetF5JuniperVoIP

Certifications & Qualifications

Negative Vetting Level 1 (NV1) Security Clearance

Industry Keywords

Enterprise NetworkingService DeliveryOperational IssuesService RequestsProcess Improvements

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide specialised technical support to diagnose, investigate and resolve network incidents, service requests and operational issues for Telstra's enterprise customers
Ensure services are restored and maintained within agreed service levels
Troubleshoot and resolve network issues to restore customer services quickly
Investigate complex problems across private networks and Telstra-managed services
Deliver network changes and service requests accurately and on time
Collaborate with customers, service desks, vendors, and technical teams
Contribute to process improvements, service quality, and customer experience
Operate within a 24/7 shift roster
Support the day-to-day operation of critical customer services, including service delivery, support and network operations

Requirements

What you’ll need

Some experience in networking, telecommunications, IT operations, managed services, defence, or a similar technical support environment
Knowledge of network operations, troubleshooting, and enterprise networking technologies such as Cisco or Fortinet
Familiarity with configuring and supporting network devices
Understanding of incident, change, and service management practices
Strong problem-solving skills and ability to analyse issues and identify practical solutions
Ability to collaborate and communicate with customers and technical teams
Must hold, or be eligible to hold, a Negative Vetting Level 1 (NV1) Security Clearance
Relevant certifications or exposure to Cisco, Fortinet, wireless, F5, Juniper, or VoIP are welcome but not essential
Successful candidates must undergo a background check

Benefits

Comp & perks

Performance-related pay
Access to thousands of learning programs so you can level-up
16 weeks paid parental leave for primary and secondary carers
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
Flexible working arrangements
Reasonable adjustments during the recruitment process