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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and a solution-oriented approach to assist customers effectively. Capable of achieving sales targets through consultative selling and contributing to a positive retail environment.
Highest-signal resume keywords
Customer SupportConsultative SellingSales Targets AchievementEffective CommunicationProblem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Great Communication SkillsSolution-Oriented ApproachMotivationResiliencePositive Attitude
Industry Keywords
Customer ExperienceRetail StandardsSales KPIsTeam CollaborationCustomer Satisfaction
About the role
Key responsibilities & impact- Assist customers with product selection
- Activate services
- Troubleshoot basic issues
- Provide frontline customer support
- Create positive customer experiences through effective communication and adherence to retail standards
- Provide informed guidance on the latest gadgets and services
- Use consultative selling skills to meet and exceed sales targets and KPIs
- Work closely with the team to create a welcoming environment
- Contribute to store goals, customer satisfaction, and store performance
Requirements
What you’ll need- Great communication skills
- Solution-oriented approach and ability to tailor solutions for each customer
- Motivation to achieve and exceed sales targets and KPIs
- Eagerness to learn and develop skills
- Resilience and a positive can-do attitude
- Previous customer-facing experience is a plus but not required
- Enthusiasm; training will be provided
Benefits
Comp & perks- 12% superannuation
- 30% off Telstra services
- Exclusive offers with over 240 brands and partners
- 16 weeks of paid parental leave
- Telstra Extra Day Off
- Gender affirmation leave
- Cultural Leave
- Blood Donor Leave
- Ability to purchase up to 4 weeks of additional leave
- Access to over 17,000 LinkedIn Learning programs
- Development opportunities designed to build skills and support career growth
- Flexible working hours
- Supportive approach to parental leave
- Performance rewards
- Recognition programs
- Diverse and inclusive team culture