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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and consultative selling skills to effectively assist customers in product selection and service activation while achieving sales targets. Exhibits a solution-oriented approach and a commitment to customer satisfaction and store performance.
Highest-signal resume keywords
Consultative Selling SkillsCustomer SupportSales Targets AchievementCommunication SkillsSolution-Oriented Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Great Communication SkillsMotivationResiliencePositivityEagerness to Learn
Industry Keywords
Customer-Facing ExperienceProduct SelectionService ActivationTroubleshootingCustomer Satisfaction
About the role
Key responsibilities & impact- Provide frontline support to customers
- Assist customers with product selection and service activation
- Troubleshoot basic issues
- Help customers find suitable products and services
- Provide informed guidance on the latest gadgets and services
- Use consultative selling skills to meet and exceed sales targets and KPIs
- Work closely with the team to create a welcoming environment
- Contribute to store goals, customer satisfaction, and store performance
Requirements
What you’ll need- Great communication skills
- Solution-oriented approach
- Motivation to achieve and exceed sales targets and KPIs
- Eagerness to learn and develop skills
- Resilience and positivity
- Previous customer-facing experience is a plus but not required
- Junior rates apply for those under 20 years of age
Benefits
Comp & perks- 12% Superannuation
- 30% off Telstra services
- Exclusive offers with over 240 brands and partners
- 16 weeks of paid parental leave
- Telstra Extra Day Off
- Gender affirmation leave
- Cultural Leave
- Blood Donor Leave
- Ability to purchase up to 4 weeks of additional leave
- Access to over 17,000 learning programs with LinkedIn Learning
- Future Ready program for career development
- Flexible working hours
- Supportive approach to parental leave
- Performance rewards
- Recognition programs
- Diverse and inclusive team culture