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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Teltonika Networks products, with a strong understanding of networking fundamentals and the ability to communicate effectively in English and Spanish. Proficient in troubleshooting network issues and assisting customers with product integration and configuration.
Highest-signal resume keywords
Fluent In English And SpanishTechnical Support ExperienceNetworking Fundamentals KnowledgeProblem-Solving SkillsCCNA Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network TroubleshootingTCP/IPIPv4/IPv6SubnettingRoutingNATDHCPDNSVLANsLAN/WAN Concepts
Soft Skills
Clear CommunicationCustomer ServiceAnalytical SkillsAdaptabilityInterest In Technology
Tools & Technologies
Teltonika Networks RoutersSwitchesGatewaysModemsExcelWordHelpdesk SystemsOnline Meeting Platforms
Certifications & Qualifications
CCNA Certification
Industry Keywords
IoTSmart CityIndustry 4.0Green EnergyVPN TechnologiesFirewall ConceptsCellular Networking4G/LTE5GAPN Configuration
Tech Stack
Tools & technologiesDNSIoTTCP/IP
About the role
Key responsibilities & impact- Provide technical support to business customers using Teltonika Networks products
- Provide first-line technical assistance through phone, helpdesk, email, and other communication platforms
- Handle real-time phone interactions and written support requests
- Respond to helpdesk tickets within required response times
- Assist with product-related questions, troubleshooting, configuration, integration, and basic network issues
- Advise customers and sales representatives on product use and integration
- Support international customers across regions and time zones in a shift-based support model
- Adapt between communication channels according to support workload
- Escalate complex or unresolved cases to Networking and IoT Engineers
- Provide technical context, troubleshooting steps, and relevant investigation information during escalations
- Maintain clear and professional communication with customers and internal technical teams
- Work with Teltonika Networks routers, switches, gateways, and modems used in Industry 4.0, Smart City, IoT, and Green Energy solutions
Requirements
What you’ll need- Fluent English and Spanish are required
- Ability to communicate clearly with business customers through phone, email, ticketing systems, online meetings, forums, and other support channels
- General understanding of computer networks, internet connectivity, routers, switches, gateways, modems, or similar technology
- Willingness to quickly learn technical concepts related to industrial networking equipment
- Strong problem-solving skills and ability to analyze issues step by step
- Good computer skills and experience using Excel, Word, and web-based systems
- Interest in technology, networking, IoT, and innovation
- Experience in customer service, technical support, IT support, B2B support, or a similar customer-facing role is preferred
- Good understanding of networking fundamentals, including TCP/IP, IPv4/IPv6, subnetting, routing, NAT, DHCP, DNS, VLANs, and LAN/WAN concepts
- Basic understanding of VPN technologies including IPsec, OpenVPN, and WireGuard
- Basic understanding of firewall and network security concepts
- Basic understanding of cellular networking technologies including 4G/LTE, 5G, APN configuration, SIM connectivity, and mobile network troubleshooting
- Ability to troubleshoot network connectivity using ping, traceroute, DNS troubleshooting, and packet analysis
- Understanding of the OSI model and basic network troubleshooting methodologies
- CCNA certification or equivalent networking knowledge would be considered an advantage
- Experience with network equipment such as routers, switches, gateways, modems, or similar products would be considered an advantage
Benefits
Comp & perks- Company funded health insurance
- 401k
- 3 weeks of Paid Vacation
- 6 Sick days + day off on your Birthday
- Hybrid work arrangement
- Training: onboarding on Teltonika‘s internal systems, Sales process, product related topics
- Multicultural and diverse work environment
- Internal knowledge-sharing sessions for constant professional growth
- Standard working hours
- Summer hours (short days on Fridays) for June and July months
- Opportunity to work in an international technology company with industrial networking and IoT solutions
- Hands-on experience with routers, switches, gateways, modems, and business connectivity use cases
- Technical learning and development opportunities within customer support and networking