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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Computer Networking and technical support, with a strong ability to communicate complex technical details clearly. Proficient in creating technical documentation and providing training, while maintaining a service-oriented approach in fast-paced environments.
Highest-signal resume keywords
Computer Networking KnowledgeTechnical Documentation CreationLinux-Based Operating Systems ExperienceCCNA Certification2nd or 3rd Line Technical Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportNetworking ServicesIndustrial ProtocolsFirmware TroubleshootingSoftware Troubleshooting
Soft Skills
Excellent Communication SkillsPresentation SkillsService-Centred AttitudeAbility to Work in Fast-Paced Environment
Tools & Technologies
Teltonika ProductsTicketing SystemsOnline Meeting Platforms
Certifications & Qualifications
CCNA
Industry Keywords
Technical IssuesClient IntegrationR&D CollaborationCustomer Configuration
Tech Stack
Tools & technologiesLinux
About the role
Key responsibilities & impact- Advise employees and clients on device- and solution-related technical issues
- Guide clients integrating Teltonika products into their solutions
- Resolve challenges relating to Teltonika Networks products through ticketing, email, and online meetings
- Resolve technical issues arising from customer configuration, firmware, software, and other sources
- Conduct training sessions for employees and clients
- Prepare internal and external documentation, including Teltonika Wiki content
- Link Teltonika Networks R&D with other departments and customers to resolve complex technical challenges
- Work closely with Sales Managers in a customer-facing role
- Travel to on-site meetings and provide online support
Requirements
What you’ll need- Knowledge in Computer Networking and/or technical or engineering education
- Excellent communication and presentation skills
- Ability to communicate clearly and make complex technical detail accessible
- Service-centred attitude and desire to help others
- Capability of working in a fast-paced environment
- Ability to form technical documentation
- Hands-on experience with Linux-based operating systems
- Knowledge of industrial protocols
- Knowledge of networking services and protocols
- Experience with occasional third-party peripherals
- Experience in 2nd or 3rd line technical support would be considered an advantage
- CCNA or similar certification would be considered an advantage
Benefits
Comp & perks- An attractive basic salary plus bonus scheme
- Flexibility to work around core hours of 8am–5pm
- Hybrid working policy
- Enhanced annual leave
- Birthday off each year
- Company closure at Christmas
- Free on-site parking
- Free onsite wellness centre
- Weekly gym class schedule
- Community events
- Remote GP access
- Second medical opinion access
- Counselling access
- Physiotherapy access
- Nationwide employee discounts, including tech purchase
- Cycle to Work scheme
- Life assurance
- Generous referral scheme