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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing team performance and customer service, with a focus on continuous improvement and effective communication. Capable of guiding technical issue resolution and fostering professional development within an agile environment.
Highest-signal resume keywords
Team ManagementCustomer Service ExperienceAgile PracticesAnalytical ThinkingProficiency in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Product ExperienceProblem-Solving SkillsOrganizational SkillsResults-Oriented Approach
Soft Skills
Communication SkillsConstructivenessConscientiousnessFlexibility
Tools & Technologies
GitLabJira
Industry Keywords
KPI ResultsHelpdesk SupportTeam Performance MetricsProcess Improvement
About the role
Key responsibilities & impact- Provide guidance to the team on technical and procedural matters to ensure smooth issue resolution
- Support team members’ professional development and competence growth
- Prioritize, analyze, and assist in resolving incoming helpdesk tickets
- Collaborate closely with the Sales and R&D departments
- Plan team resources and participate in the hiring process
- Monitor team performance metrics and maintain or improve KPI results
- Oversee and balance the team’s workload
- Ensure high-quality team output and strong customer satisfaction
- Create, improve, or initiate processes
- Provide continuous, constructive feedback to the team and stakeholders
- Work in an agile environment and contribute to effective agile practices
Requirements
What you’ll need- Proficiency in English (B2 level or higher) as the primary working language; another language is an advantage
- Experience working with technical products
- Organizational, results-oriented, and communication skills
- Constructiveness, conscientiousness, and strong problem-solving skills
- Strong analytical thinking and ability to formulate proposals, insights, and solutions
- Flexibility to adapt to changing technologies and processes
- Management experience in customer service is an advantage
- Familiarity with tools such as GitLab or Jira
Benefits
Comp & perks- Great opportunities to grow in a strong and rapidly expanding company
- Interesting and ambitious projects of industrial GPS tracking devices
- Training courses and knowledge-sharing opportunities
- Dynamic, challenging work environment and cooperation-based internal culture
- Flexible work schedules
- Health insurance
- Company-paid sports activities (basketball, football, volleyball, yoga) and other sports events
- Team building, summer festivals, and other celebratory events
- Solid bonuses through the recommendation program
- Birthday and Christmas gifts
- Rewards on work anniversaries
- Office snacks