Technical Support Team Lead – Telematics

Teltonika

. Manage a team of IoT Solutions Engineers .

Posted 9/17/2026full-timeToronto • CanadaSenior💰 CA$85,000 - CA$110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing IoT Solutions Engineers, ensuring high-quality customer issue resolution, and fostering team development. Proficient in agile practices and capable of analyzing performance metrics to enhance team output and customer satisfaction.

Highest-signal resume keywords

Team ManagementCustomer Issue ResolutionAgile PracticesPerformance Metrics AnalysisTechnical Product Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem-SolvingAnalytical ThinkingOrganizational SkillsResults-Oriented SkillsProposal Formulation

Soft Skills

Communication SkillsConstructivenessConscientiousnessFlexibility

Tools & Technologies

GitLabJira

Industry Keywords

IoT SolutionsCustomer Service ManagementHelpdesk SupportKPI MonitoringTeam Workload Management

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Manage a team of IoT Solutions Engineers
Guarantee fast, high-quality customer issue resolution
Provide guidance on technical and procedural matters
Support team members’ professional development and competence growth
Prioritize, analyze, and assist in resolving incoming helpdesk tickets
Collaborate with the Sales department and R&D team
Plan team resources and participate in the hiring process
Monitor team performance metrics and maintain or improve KPI results
Oversee and balance team workload
Ensure high-quality team output and strong customer satisfaction
Create, improve, or initiate processes
Provide continuous, constructive feedback to the team and stakeholders
Work in an agile environment and contribute to effective agile practices

Requirements

What you’ll need

Proficiency in English (B2 level or higher); English is the primary working language
Other language is an advantage
Experience working with technical products
Organizational skills
Results-oriented skills
Communication skills
Constructiveness and conscientiousness
Strong problem-solving skills
Strong analytical thinking
Ability to formulate proposals, insights, and solutions
Flexibility to adapt to changing technologies and processes
Management experience in customer service is an advantage
Familiarity with GitLab or Jira
Ability to work at least 3 days from the Toronto office

Benefits

Comp & perks

Company funded health insurance
RRSP
3 weeks of Paid Vacation
6 Sick days
Day off on your Birthday
Summer working hours in June and July
Company's Events
Career opportunity to grow your career and shape finance processes and standards in a rapidly growing, innovative and global IoT organization
Hands-on involvement in complex, real-world finance and accounting topics
Professional, ambitious, and supportive team environment
Flat hierarchy
Fast decision-making
Real ownership over outcomes
Hybrid work arrangement