Business Learning Specialist – Training Transformation

TELUS Digital

. Deliver engaging, effective, role-based training programs to CoreLogic employees across all levels .

Posted 9/16/2026full-timeGuatemala City • GuatemalaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering engaging training programs and evaluating their effectiveness, utilizing advanced reporting and analysis skills. Proficient in stakeholder management and adapting communication styles to meet diverse needs.

Highest-signal resume keywords

Adult Learning TheoryClient/Stakeholder ManagementTraining and DevelopmentAdvanced Google Apps for WorkReporting and Analysis Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentTraining Effectiveness EvaluationDesigning Training MaterialsMotivation TheoryEducation Programs

Soft Skills

Excellent Communication SkillsInterpersonal SkillsAdaptabilityTeam Dynamics NavigationFeedback and Support

Tools & Technologies

Google DriveGoogle CalendarGmail

Industry Keywords

Training FacilitationRole-Based TrainingCourse EvaluationsProject ManagementConfidentiality

About the role

Key responsibilities & impact

Deliver engaging, effective, role-based training programs to CoreLogic employees across all levels
Facilitate training using role-playing, simulations, team exercises, group discussions, videos, and lectures
Evaluate training program effectiveness and adjust programs to improve outcomes
Monitor and report on trainee progress and performance
Provide feedback and support to trainees
Track and analyze course evaluations and training effectiveness
Identify trends and adjust training materials based on feedback and results
Support analytics or learning coordination during periods of low facilitation
Navigate team dynamics while working independently
Present in meetings and adapt communication style to stakeholder, project, team, and business needs
Communicate and negotiate with stakeholders to manage expectations and deliver timelines
Develop job aids and document business rules
Create or implement methodologies to standardize work
Attend weekly stakeholder calls and provide project updates
Plan and manage time to deliver tasks promptly and meet quality expectations
Maintain confidentiality and build relationships with internal departments within TELUS International

Requirements

What you’ll need

English C1 or above - Required
Advanced Google Apps for Work tools, including Google Drive, Google Calendar, and Gmail - Required
Strong reporting and analysis skills, including flowcharts, daily attendance reports, and scorecards - Required
Adult learning theory - Required
Basic knowledge of designing and developing training materials
Advanced knowledge of Motivation Theory
Advanced knowledge of Education Programs
Minimum of 2-5 years of experience in Client/Stakeholder Management - Required
Minimum of 2-5 years of experience in training and development (Facilitator) - Required
Excellent written and verbal communication skills, with the ability to present information clearly and engagingly
Bachelor’s degree in Education, Educational Technology, or a related field
Strong interpersonal skills and ability to work effectively with diverse teams
Ability to assess training needs and evaluate training effectiveness using data and feedback

Benefits

Comp & perks

Hybrid work style
Equal employment opportunity commitment
Voluntary demographic survey participation
Recruiting privacy protections and confidential handling of demographic information