TELUS Digital

Artificial Intelligence

• Collaborate with executive leadership to define the company's Data, AI & Cloud vision, strategy, and goals
• Identify emerging trends, market opportunities, and industry best practices to drive growth
• Lead the planning, development, and execution of the Data, AI & Cloud strategic roadmap
• Assume accountability for the financial performance of the Data, AI & Cloud consulting practice
• Partner with Practice Leaders and Business Development to grow managed accounts
• Develop and implement revenue-generation strategies to meet or exceed annual revenue targets
• Monitor financial performance, identify improvement areas, and implement corrective actions
• Build and lead high-performing teams of Data Engineers, Data Scientists, AI Strategists, and AI Engineers
• Foster excellence, innovation, collaboration, and continuous learning across global Data, AI & Cloud teams
• Partner with clients to identify business challenges and design tailored Data, AI & Cloud solutions
• Oversee delivery of data-driven insights, models, and strategic recommendations
• Provide thought leadership and build trusted-advisor relationships with key client stakeholders
• Shape the company's overall vision, strategy, and growth with P&L responsibility

Managing Director, Data, AI, Cloud

Solutions Engineer

• Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements
• Support pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops
• Partner with sales and delivery teams to scope, estimate, and propose solutions during the sales cycle
• Provide technical leadership in customer engagements
• Create detailed solution architectures and technical documentation for complex customer environments
• Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends
• Provide technical guidance to internal teams and customers
• Work with teams across TELUS Digital to include Data & AI and digital product development technologies and approaches in client solutions

Manager, Solutions Architecture – Zendesk, Amazon Connect

Cloud Engineer

• Design, build, and maintain scalable cloud infrastructure using Infrastructure as Code, primarily Terraform
• Deploy and manage Compute Engine, Google Kubernetes Engine clusters, Cloud Run, and Cloud Functions
• Configure and maintain VPCs, subnetting, firewall rules, VPN/Interconnect, Cloud Load Balancing, certificate management, and Cloud DNS
• Administer compute resources across Compute Engine, Cloud Run, and Cloud SQL
• Implement and assist in managing IAM roles and permissions following least privilege
• Manage secrets with GCP Secret Manager
• Manage Cloud Armor and Identity-Aware Proxy
• Use Security Command Center to identify and remediate vulnerabilities
• Help ensure the environment meets standards such as SOC2
• Establish monitoring and alerting using Google Cloud Observability
• Develop and test backup and disaster recovery strategies
• Perform system patching and image hardening
• Monitor cloud consumption and implement cost-saving measures
• Establish billing alerts and resource-labeling standards
• Lead migration of on-premises batch scheduling workloads to GCP Composer/Apache Airflow
• Design and implement scalable DAGs for data pipelines and batch jobs
• Analyze legacy schedules for parallelization, optimization, and modernization
• Manage cutover events with zero data loss and minimal downtime
• Participate in on-call support and emergency troubleshooting

GCP Cloud Engineer

AI Engineer

• Design and develop AI-powered applications using Large Language Models
• Build and optimize RAG pipelines and AI agent workflows
• Integrate AI services into enterprise applications and APIs
• Develop scalable backend services for AI solutions
• Collaborate with architects, product owners, and business stakeholders to define AI use cases
• Optimize AI model performance, cost, and response quality
• Ensure security, governance, and compliance for AI implementations
• Participate in code reviews, testing, and production deployments
• Document AI solutions and mentor junior developers when needed

Lead AI Developer

Program Manager

• Own the NPS program end to end, including strategy, operating approach, and governance across CX, Trust & Safety, and AI accounts, from design and launch through recurring quarterly cycles.
• Define and continuously evolve the program's methodology, survey approach, and roadmap.
• Lead and influence operations, commercial, AI, data, and survey platform teams, driving alignment and decision-making across senior stakeholders.
• Own executive engagement and reporting, including launch-window updates and recurring performance reporting.
• Direct survey-results analysis, identify important themes, interpret trends, and translate insights into global action plans.
• Hold teams accountable for detractor response, response-rate performance, follow-through, measurable outcomes, and client escalation handling.
• Establish and govern the program's operating model, data integrity standards, and documentation.
• Champion automation and AI-enabled workflows to scale the program and accelerate insight generation.
• Anticipate risks, remove blockers proactively, and make independent decisions to keep the program on track.

Senior Program Manager, NPS

Manager

• Lead multidisciplinary forward-deployed squads delivering digital innovation solutions within CX Operations
• Partner with CX Operations leadership on discovery and ideation
• Align and execute program- and company-wide initiatives with TELUS Digital program leadership
• Own the proof-of-concept-to-pilot lifecycle and identify successful, scalable solutions
• Track measurable solutions, metrics, and scaling opportunities with cross-functional transformation and operations teams
• Drive decisions on scope, design, architecture, and process for complex client-service issues
• Communicate with engineering teams, product managers, marketing partners, and C-level executives
• Create, guide, and communicate holistic TELUS Digital, client, and third-party project plans and goals
• Own weekly squad reporting, status decks, and reporting cadences
• Translate open-ended leadership, client, or emerging needs into actionable squad plans
• Leverage existing internal or external software solutions and build on existing solutions
• Use FueliX, TELUS Digital’s internal AI product suite, where applicable
• Identify and implement suitable third-party partner product solutions
• Encourage sustainable team flow while focusing on client objectives
• Apply appropriate project management frameworks to changing customer and product scenarios
• Travel approximately 10% annually as needed
• Engage directly with clients and manage account details, project scope, and relationships

Manager, Delivery – Forward Deployed Squads

Learning and Development

• Deliver engaging, effective, role-based training programs to CoreLogic employees across all levels
• Facilitate training using role-playing, simulations, team exercises, group discussions, videos, and lectures
• Evaluate training program effectiveness and adjust programs to improve outcomes
• Monitor and report on trainee progress and performance
• Provide feedback and support to trainees
• Track and analyze course evaluations and training effectiveness
• Identify trends and adjust training materials based on feedback and results
• Support analytics or learning coordination during periods of low facilitation
• Navigate team dynamics while working independently
• Present in meetings and adapt communication style to stakeholder, project, team, and business needs
• Communicate and negotiate with stakeholders to manage expectations and deliver timelines
• Develop job aids and document business rules
• Create or implement methodologies to standardize work
• Attend weekly stakeholder calls and provide project updates
• Plan and manage time to deliver tasks promptly and meet quality expectations
• Maintain confidentiality and build relationships with internal departments within TELUS International