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Learning Experience Designer
TELUS Digital. Lead the design and development of comprehensive learning experiences .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Learning Design and Instructional Design, focusing on user experience and adult learning principles. Proficient in developing engaging e-learning modules and utilizing various digital tools for content creation and assessment.
Highest-signal resume keywords
Learning Design / Instructional DesignProficiency in MSO, ACC, Articulate 360, Rise 360, and Storyline 360Experience Conducting Needs Analysis and Impact AssessmentExperience with Course Authoring SoftwareGraphic Design and/or Animation Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
E-Learning Module DevelopmentNeeds AnalysisImpact AssessmentVideo Editing and ProductionContent Development for Online EnvironmentsAdult Learning PrinciplesQuantitative and Qualitative Assessment MethodsMicrolearning Materials CreationTime ManagementAttention to Detail
Soft Skills
CollaborationOrganizational SkillsPresentation SkillsStakeholder ManagementTeam Contribution
Tools & Technologies
Adobe After EffectsPremiere ProCharacter AnimatorVyondCamtasiaAuditionLearning Management SystemsDigital Adoption ToolsProject Management SoftwareGraphic Design Software
Certifications & Qualifications
Change Management CertificationTraining CertificationFacilitation Certification
Industry Keywords
ADDIE ModelAgile MethodologyBloom's TaxonomyDigital LearningClient OnboardingPerformance-Based Learning StrategiesVisual/Graphic Materials CreationTraining DevelopmentAdult EducationStakeholder Engagement
About the role
Key responsibilities & impact- Lead the design and development of comprehensive learning experiences
- Oversee project timelines and collaborate with subject matter experts to create digital courses for clients
- Develop complex and innovative e-learning modules and integrate new technologies
- Conduct training needs analyses and establish learning goals, desired outcomes, and success indicators
- Collaborate with subject matter experts and cross-functional teams on enablement initiatives
- Design, develop, and deliver enablement content in varied formats and modalities
- Use quantitative and qualitative assessment methods to measure and improve program effectiveness
- Estimate project effort and meet delivery requirements
- Lead and facilitate Train-the-Trainer sessions
- Build and deploy digital learning interactions supporting client onboarding and software adoption
- Manage just-in-time enablement content through digital adoption and learning management systems
- Present updates, negotiate stakeholder expectations, and manage agreed timelines
- Create job aids, document business rules, and standardize work methodologies
- Attend weekly stakeholder calls and report project progress
- Maintain confidentiality and build relationships with internal TELUS and TI departments
Requirements
What you’ll need- English proficiency at B2 level required
- Experience conducting needs analysis and impact assessment (TNA) required
- Prior experience creating microlearning materials required
- Proficiency in MSO, ACC, Articulate 360, Rise 360, and Storyline 360, including voice-over, triggers, and branching
- Proficiency in editing and producing high-quality training video and audio content using tools such as Adobe After Effects, Premiere Pro, Character Animator, Vyond, Camtasia, and Audition
- Experience with adult learning, ADDIE model, agile methodology, and Bloom's taxonomy
- Learning Design / Instructional Design focused on UX User Experience
- Experience developing content for online and multimedia environments
- Proofreading and minor copy-editing skills
- Experience in adult education or designing training programs
- Ability to present and collaborate across business units and organizational levels
- Strong attention to detail and organizational skills
- Time management skills
- Ability to work with a high-performing team and contribute strongly
- Learner-centered and performance-based learning strategies
- Ability to create visual/graphic materials based on learning concepts
- 1–3 years of client/stakeholder management experience required
- 1–3 years of university studies in Graphic Design, Marketing, Learning, or Pedagogy required unless demonstrated experience
- 1–3 years of instructional design, training development, or learning experience required unless demonstrated experience
- Experience with course authoring software required unless demonstrated
- Advanced development-oriented experience in web, graphics, or related areas required
- Experience recording and editing videos and creating engaging, on-brand content
- Graphic design and/or animation experience
- Designation or certificate in change management, training, and/or facilitation
Benefits
Comp & perks- Equal opportunity employer committed to a diverse and inclusive workplace
- Confidential handling of applicant information
- Recruiting privacy policy and data processing consent period of 2 years