Manager, Delivery – Forward Deployed Squads

TELUS Digital

. Lead multidisciplinary forward-deployed squads delivering digital innovation solutions within CX Operations .

Posted 9/17/2026full-timeToronto • CanadaSeniorLead💰 CA$119,000 - CA$148,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex software development projects, managing cross-functional teams, and driving AI-enabled digital transformation. Proficient in project management frameworks and stakeholder engagement to achieve client objectives and measurable outcomes.

Highest-signal resume keywords

Project ManagementAI-Enabled Digital TransformationStakeholder EngagementAgile MethodologySoftware Development Lifecycle

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DevelopmentUX DesignAPI ManagementTechnical Problem-SolvingProject Management Frameworks

Soft Skills

CommunicationMentoringCollaborationAdaptability

Tools & Technologies

FueliXAI Tools

Certifications & Qualifications

CSMCSPOPMPSASPC

Industry Keywords

CX OperationsFortune 500Client ServicesDigital InnovationAgile

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead multidisciplinary forward-deployed squads delivering digital innovation solutions within CX Operations
Partner with CX Operations leadership on discovery and ideation
Align and execute program- and company-wide initiatives with TELUS Digital program leadership
Own the proof-of-concept-to-pilot lifecycle and identify successful, scalable solutions
Track measurable solutions, metrics, and scaling opportunities with cross-functional transformation and operations teams
Drive decisions on scope, design, architecture, and process for complex client-service issues
Communicate with engineering teams, product managers, marketing partners, and C-level executives
Create, guide, and communicate holistic TELUS Digital, client, and third-party project plans and goals
Own weekly squad reporting, status decks, and reporting cadences
Translate open-ended leadership, client, or emerging needs into actionable squad plans
Leverage existing internal or external software solutions and build on existing solutions
Use FueliX, TELUS Digital’s internal AI product suite, where applicable
Identify and implement suitable third-party partner product solutions
Encourage sustainable team flow while focusing on client objectives
Apply appropriate project management frameworks to changing customer and product scenarios
Travel approximately 10% annually as needed
Engage directly with clients and manage account details, project scope, and relationships

Requirements

What you’ll need

7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
Experience leading Fortune 500 custom software development projects from discovery through UX design, implementation, and deployment
Experience managing complex software projects with multiple external/client executive stakeholders
Technical problem-solving ability across systems, including API, client-side, and bug-management issues
Experience running workshops and structured meetings to align client stakeholder groups on enterprise business goals
Business, user experience, and software project management acumen
Experience mentoring product, development, design, and testing team members
Ability to operate with ambiguity and drive AI-enabled digital transformation without concrete SOWs or fully defined product requirements
Professional or personal experience utilizing AI tools
CX domain experience is a bonus
AI transformation and innovation experience is a bonus
Experience as a Project or Product Manager and Scrum Master at a major technology consultancy or agency is a bonus
Agile methodology experience, including Scrum or Kanban, is a bonus
Certifications such as CSM, CSPO, PMP, SA, or SPC are a bonus

Benefits

Comp & perks

20% annual bonus
Hybrid work arrangement with in-office presence 2–3 days weekly
Equal opportunity and diverse, inclusive workplace