Program Manager, AI Data Collection

TELUS Digital

. Own overall program performance, including financial health, forecasting, P&L, invoicing, delivery success, and client satisfaction .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $172,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing large-scale operations programs with a focus on data collection and client satisfaction, while ensuring compliance and financial accountability. Proven ability to lead cross-functional teams and translate complex requirements into effective delivery models.

Highest-signal resume keywords

Program ManagementFinancial OwnershipStakeholder ManagementClient-Facing ExperienceCross-Functional Team Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

P&L ManagementForecastingBudget AccountabilityData CollectionProgram/Project Management MethodologiesOperational ExecutionPerformance Metrics MonitoringRisk MitigationStaffing StrategiesCompliance Standards

Soft Skills

Customer-Centric MindsetResults-Oriented ApproachCoaching and DevelopmentEffective CommunicationProblem-Solving

Industry Keywords

Data CollectionUser ResearchClinical ResearchMachine LearningOnsite OperationsField OperationsTalent AcquisitionVendor EngagementSafety StandardsLogistics

About the role

Key responsibilities & impact

Own overall program performance, including financial health, forecasting, P&L, invoicing, delivery success, and client satisfaction
Serve as the primary contact and escalation point for operational and client challenges
Lead regular client syncs and onsite or virtual business reviews
Drive weekly status updates, dashboards, and progress reviews for internal leadership and client stakeholders
Lead and develop project teams with direct people management responsibility
Monitor performance metrics and productivity, addressing gaps through coaching and development
Collaborate with Legal and Liability to ensure collection activities meet compliance, safety, and insurance standards
Define collector hiring strategies with Talent Acquisition across full-time, part-time, and crowd-based staffing models
Guide staffing, vendor engagement, equipment, and day-to-day operational execution
Lead Project Managers to deliver timelines, budgets, and milestones across facility-based and field collection workstreams
Support facility sourcing, setup, readiness, and logistics for in-the-wild collection sites
Oversee procurement strategy for equipment and staffing
Support new workstream launches and integrate third-party contributions
Identify and mitigate delivery risks, recommending interventions or contingency plans
Align Operations, Talent Acquisition, Legal, Finance, Quality, and vendors around a single delivery plan
Translate client requirements into staffing plans, timelines, budgets, and field execution standards
Contribute to strategic planning and scale the data collection delivery model to new accounts and programs

Requirements

What you’ll need

3–5+ years managing global or large-scale onsite/field operations programs supporting Data Collection, User Research, Clinical Research, Machine Learning or a similar environment/domain
Bachelor's degree in Business, Engineering, Operations, or a related field; relevant experience accepted in place of formal education
Proven success leading cross-functional teams across Operations, Talent Acquisition, Legal, and Finance
Prior client-facing program or account management experience required
Familiarity with PRINCE2, PMI, or similar program/project management methodologies preferred
Strong financial ownership, including forecasting, P&L management, invoicing, and budget accountability
Experience managing high-risk, high-volume onsite and in-the-wild environments, including safety and compliance considerations
Ability to translate complex client and technical requirements into scalable, executable delivery models
Strong stakeholder management and customer-centric mindset
Structured, results-oriented approach to planning, monitoring, and control
Comfortable presenting performance, financials, and risk to client and internal leadership audiences

Benefits

Comp & perks

Annual performance bonus up to 10%
Remote work from the United States
Regular travel to program facilities and field data collection sites