Program Manager – Onsite Data Collection

TELUS Digital

. Own end-to-end delivery and execution of onsite and in-the-wild data collection client programs .

Posted 10/22/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $172,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing large-scale onsite and field operations programs, with a strong focus on financial ownership, compliance, and cross-functional team leadership. Proven ability to translate client requirements into actionable plans while ensuring stakeholder alignment and operational success.

Highest-signal resume keywords

Program ManagementFinancial OwnershipCross-Functional Team LeadershipClient-Facing ExperienceCompliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CollectionP&L ManagementForecastingBudget AccountabilityProject Management MethodologiesRisk ManagementPerformance Metrics MonitoringOperational Strategy DevelopmentStaffing PlansLogistics Management

Soft Skills

Stakeholder ManagementCustomer-Centric MindsetCoaching and DevelopmentResults-Oriented PlanningEscalation Management

Industry Keywords

User ResearchClinical ResearchMachine LearningSafety StandardsCompliance StandardsTalent AcquisitionVendor EngagementOperational PerformanceField ExecutionStrategic Planning

About the role

Key responsibilities & impact

Own end-to-end delivery and execution of onsite and in-the-wild data collection client programs
Manage overall program performance, including financial health, forecasting, P&L, invoicing, delivery success, and client satisfaction
Serve as the primary contact and escalation point for operational and client challenges
Lead client syncs and on-site or virtual business reviews
Drive weekly status updates, dashboards, and progress reviews for leadership and client stakeholders
Lead and develop project teams with direct people management responsibility
Monitor performance metrics and productivity, addressing gaps through coaching and development
Collaborate with Legal and Liability on compliance, safety, and insurance standards
Define hiring strategy and job profiles for collectors with Talent Acquisition
Guide staffing, vendor engagement, equipment, and day-to-day operational strategy
Lead Project Managers to meet timelines, budgets, and milestones across facility-based and field collection workstreams
Support facility sourcing, setup, and readiness; own logistics for in-the-wild collection sites
Oversee procurement strategy for equipment and staffing
Support new workstream launches and integrate third-party contributions
Identify and mitigate delivery risks and recommend contingency plans
Align Operations, Talent Acquisition, Legal, Finance, Quality, and vendors around a single delivery plan
Translate client requirements into staffing plans, timelines, budgets, and field execution standards
Contribute to strategic planning and scale the data collection delivery model to new accounts and programs

Requirements

What you’ll need

3–5+ years managing global or large-scale onsite/field operations programs supporting Data Collection, User Research, Clinical Research, Machine Learning or a similar environment/domain
Bachelor's degree in Business, Engineering, Operations, or a related field; relevant experience accepted in place of formal education
Proven success leading cross-functional teams across Operations, Talent Acquisition, Legal, and Finance
Prior client-facing program or account management experience required
Familiarity with PRINCE2, PMI, or similar program/project management methodologies preferred
Strong financial ownership, including forecasting, P&L management, invoicing, and budget accountability
Experience managing high-risk, high-volume onsite and in-the-wild environments, including safety and compliance considerations
Ability to enable cross-functional alignment across Operations, Talent Acquisition, Legal, Finance, and Quality
Strong stakeholder management and customer-centric mindset
Structured, results-oriented approach to planning, monitoring, and control
Ability to manage escalations and execute contingency plans
Comfortable presenting performance, financials, and risk to client and internal leadership audiences

Benefits

Comp & perks

Annual Performance Bonus up to 10%
Bonus eligibility