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Project Manager, Bilingual
TELUS Digital. Manage the end-to-end project lifecycle from definition through implementation, closure, or transition to support and maintenance .
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Manage the end-to-end project lifecycle from definition through implementation, closure, or transition to support and maintenance
- Serve as primary client-facing owner for concurrent projects, managing scope, schedule, budget, and client satisfaction
- Lead project kickoffs, requirements gathering, and discovery sessions
- Develop and maintain project plans, timelines, and resource allocations
- Translate client requirements into briefs, specifications, and tasks for design, engineering, creative, and operations teams
- Build performance and metrics reports and follow up on team assignments and operational activities
- Run client status meetings, check-ins, and business reviews; produce reports on progress, risks, and budget
- Manage client change requests and scope changes, including timeline, budget, and resource impacts
- Escalate client concerns and coordinate internal teams to resolve blockers
- Identify project risks and develop mitigation plans
- Track project spending against contract terms and flag overages
- Allocate resources efficiently and lead and motivate project teams
- Facilitate client review, UAT, approval, and sign-off cycles before releases
- Maintain project documentation, meeting notes, decision records, and approvals
- Support contract, SOW, and invoicing processes with finance and account management
- Improve project processes and implement best practices
- Participate in client proposal processes
- Identify account growth and additional service opportunities
Requirements
What you’ll need- Excellent English and French oral and written communication skills
- Strong expertise in project planning, judgment, leadership, decision-making, analysis, and problem-solving
- Interpersonal and negotiation skills to work effectively with diverse teams and stakeholders
- Thorough understanding of Waterfall, Agile, and SCRUM project management methodologies
- Proven experience executing and delivering objectives
- Experience managing change orders and project risk
- Comfortable interacting with vendors, clients, and internal teams to negotiate, communicate, and influence
- Strong analytical, organizational, and time-management skills
- Ability to manage multiple projects simultaneously and prioritize tasks
- Familiarity with project management software tools, techniques, industry standards, and best practices
- Ability to adapt to changing project requirements and stakeholder priorities
- Bachelor's degree in a relevant field is preferred
- Project or change management certification such as PMP, Six Sigma, PMI-ACP, AgilePM, CSM, Prosci, CCMP, or PRINCE2 is preferred
- Experience in the media and entertainment industry is preferred