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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on professionalism and attention to detail. Proficient in managing appointments, client inquiries, and administrative tasks while maintaining confidentiality and a polished appearance.
Highest-signal resume keywords
Customer Service ExperienceBilingualism (French And English)MS Office ProficiencyKnowledge Of Medical TerminologyStrong Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client BillingAppointment ManagementMonth-End ReconciliationCash Register BalancingEmail Management
Soft Skills
Attention To DetailProfessionalismStress ManagementPunctualityReliability
Tools & Technologies
MS Office (Outlook, Excel, Word)
Industry Keywords
Medical TerminologyConfidentialityClient InquiriesService Area MaintenanceAdministrative Support
About the role
Key responsibilities & impact- Welcome clients in a professional and courteous manner
- Answer internal phone calls
- Process client billing
- Balance and close the cash register at the end of the day
- Manage appointments, including confirmations, rescheduling, and cancellations
- Collaborate with the Coordinator to ensure smooth daily operations
- Respond to client inquiries and help minimize wait times
- Open and/or close the clinic reception area
- Manage incoming patient emails
- Participate in month-end reconciliation activities
- Maintain the appearance, cleanliness, and inventory of the service area
- Provide administrative support and coverage as needed
- Perform other related duties as assigned
Requirements
What you’ll need- High school diploma completed
- Minimum of 1 year of customer service experience
- Bilingualism (French and English), both spoken and written
- Basic knowledge of MS Office (Outlook, Excel, Word)
- Excellent attention to detail and strong organizational skills
- Knowledge of medical terminology (asset)
- Professionalism, courtesy, and discretion
- Ability to work efficiently while maintaining confidentiality
- Punctuality and reliability
- Strong stress management and prioritization skills
- Ability to manage multiple tasks simultaneously
- Professional and polished appearance
- Advanced English proficiency is required
Benefits
Comp & perks- Employer-matched pension plan available from day one
- Group benefits plan available from day one
- 3 weeks of vacation and 3 wellness days per year (paid time off)
- TELUS share purchase plan
- Wellness spending account of at least $500 (up to $700)
- Up to $5,000 per year for mental health support
- 40% discount on TELUS and Koodo mobile plans
- Comprehensive total rewards package
- Flexible benefits plan
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities
- Career growth and learning & development opportunities