TELUS

Business Analyst

• Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams
• Deliver high-quality solutions that meet SLAs with minimal rework
• Troubleshoot software glitches, connectivity issues with provincial drug databases (DSQ), and e-prescribing tools
• Document technical incidents and escalate critical issues through to resolution
• Collaborate with internal and external stakeholders to resolve issues and deliver exceptional customer experiences
• Provide bilingual French/English support for Kroll Pharmacy Management System configurations, add-on modules, and pricing
• Participate in client meetings as required and respond to customer questions and concerns
• Stay current on product enhancements and legislative updates affecting pharmacies
• Support change management and first-call resolution
• Manage, document, and close tasks and projects in Salesforce, Google Docs, and other tools

Senior Business Analyst II – Pharmacy Operations

Account Manager

• Develop and manage strategic account relationships for a portfolio of small and medium-sized accounts nationwide
• Develop and execute comprehensive account strategies to drive revenue growth
• Build and maintain strategic relationships with executive-level customers
• Collaborate with internal stakeholders to deliver exceptional customer value and client experience
• Identify growth opportunities and implement account expansion initiatives
• Ensure customer success and satisfaction through proactive relationship management
• Manage and execute renewal strategies for existing small and medium business clients
• Build relationships with key decision-makers to secure contract renewals and long-term partnerships
• Identify and capitalize on expansion opportunities within the existing customer base
• Develop and implement account growth strategies through upselling and cross-selling TELUS Health solutions
• Conduct regular business reviews with clients and position relevant solutions
• Drive new business growth through targeted campaigns and qualified leads
• Develop and execute sales strategies to convert prospects into customers in the small and medium business segment
• Collaborate with marketing and business development teams to optimize lead conversion rates

Account Manager – Employer Solutions, SMB

Program Manager

• Own end-to-end program management across TELUS Health Data Services delivery workstreams
• Translate strategic priorities into structured, trackable execution plans
• Maintain and evolve the program roadmap with Product Management and Engineering leads
• Ensure quarterly and sprint-level plans reflect capacity, dependencies, and client delivery commitments
• Lead quarterly planning cycles and facilitate risk review sessions using structured frameworks such as ROAM
• Own the program risk log and drive accountability for risk mitigation
• Track capital expenditure and program budgets, flag variances, and support financial reporting
• Produce status communications and stakeholder updates for leadership and cross-functional audiences
• Serve as primary point of contact for external program partners including Infoway, provincial ministries, and health authorities
• Drive multi-party contract review cycles and coordinate legal, finance, and Product Management stakeholders
• Identify and develop government funding, co-investment, and interoperability partnership opportunities
• Engage provincial and national stakeholders on connected care initiatives, trust frameworks, and data sharing agreements
• Support the strategic build-out of the TELUS Health Information Exchange
• Coordinate across HDS, EMR product teams, and external health systems on architecture, scope, and go-to-market sequencing
• Facilitate alignment between Product Management, Engineering, Legal, and Sales
• Serve as the central coordination layer across engineering, Product Management, legal, finance, and business development
• Build relationships with client-side counterparts to support delivery alignment and renewal conversations

Senior Program Manager

Operations

• Maintain and strengthen a patient-focused culture and a high level of service
• Manage customer escalations and collaborate with internal teams to resolve issues
• Ensure transparent, compassionate, and professional communication with patients
• Directly supervise the reception team, medical assistants, and operations coordinators
• Recruit, train, and support employee professional development
• Plan schedules and manage replacements based on operational needs
• Provide coaching, support, and recognition to foster engagement and retention
• Oversee daily clinic operations
• Implement and standardize management and service practices
• Track customer satisfaction, renewals, performance metrics, wait times, and other KPIs
• Ensure compliance with quality standards and operational excellence requirements
• Identify continuous improvement opportunities and implement solutions
• Act as a change agent for new technologies and processes
• Collaborate with managers from other clinics to share best practices and align operations
• Support organizational growth and change management initiatives
• Monitor industry trends and propose innovations

Team Manager – Clinic Operations

• Build and nurture strategic relationships with key stakeholders at target brokerage and consulting firms
• Establish TELUS Health as a trusted partner across national and regional brokerage and consulting firms
• Lead vendor credentialing and validation processes, including due diligence, security, and compliance requirements
• Secure preferred carrier and approved vendor status to unlock access to broker producers and clients
• Drive new business opportunities through broker introductions, speaking slots, RFP and finalist processes
• Partner with sales teams to convert broker credibility into qualified client pipeline
• Deliver training and enablement sessions on EAP, virtual care, behavioral health, and absence management solutions
• Maintain stakeholder mapping, relationship tracking, and pipeline reporting in Salesforce CRM
• Provide leadership with visibility into channel health, credentialing status, and growth opportunities
• Develop firm-specific engagement plans, co-branded materials, and events with marketing and sales leadership
• Gather broker feedback and market intelligence and share insights with product and sales teams
• Represent TELUS Health's Integrated Health Solutions portfolio across US and global markets

Senior Consultant Relations Manager – EAP

Pharmacist

• Manage patient communication channels
• Manage inbound prescription workflow
• Liaise with doctors and healthcare stakeholders
• Manage patient adherence through reminder tools and web applications
• Process prescriptions using TELUS Health Kroll Pharmacy Management Software
• Actively work with other team members in the fulfillment of patient prescription needs
• Assist patients with provincial, private payor and out-of-pocket expenses
• Work with key team members to provide business insights to develop transformative initiatives
• Partner with healthcare providers on initiatives such as streamlining information exchange and improving transparency in drug coverage
• Contribute to chronic disease management, medication adherence, clinical dialogue, drug fulfillment accuracy and strategic planning

Pharmacy Assistant

Content Writer

• Lead the end-to-end proposal development process from RFP receipt and compliance assessment through final submission via email, web portal, or hard copy
• Develop persuasive proposals in response to RFX and other solicitation documents
• Create proposal outlines, compliance matrices, templates, boilerplate content, and core qualification materials
• Write bespoke customer responses incorporating win themes
• Track data calls, review submissions, assign responsibilities, and monitor drafts against deadlines
• Facilitate pink, red, and gold proposal review meetings
• Collaborate with SAM leads, SMEs, Legal, Finance, HR, and Marketing to gather input and develop win strategies
• Conduct proposal close-out activities and lead debrief meetings
• Gather client feedback and contribute lessons learned for continuous improvement

Proposal Writer

Analyst

• Provide analytical and technical support to clients, plan members, and the Administration team
• Assist with successful implementation and maintenance of pension administration systems and processes
• Understand unique pension-plan requirements and ensure system configurations align with regulatory guidelines and client needs
• Collaborate with clients to understand business requirements and objectives
• Configure ARIEL® basic plan parameters and test calculation results as required
• Implement and configure software solutions according to client needs
• Conduct system testing and troubleshoot issues
• Provide training and support to end-users on new systems and functionalities
• Collaborate with cross-functional teams to meet project timelines and deliverables
• Document processes, configurations, and system changes
• Continuously improve implementation processes and procedures

Implementation Analyst

• Lead enterprise business solutions sales initiatives for strategic accounts using the Premier Sales Organisation (PSO) methodology
• Drive digital transformation solutions for 500+ Enterprise customers
• Execute consultative selling approaches to deliver complex business solutions
• Develop C-level relationships within strategic enterprise accounts
• Manage high-value business solutions sales pipeline through Salesforce
• Build and expand a dedicated corporate account portfolio, driving revenue growth and identifying new business opportunities
• Develop executive-level proposals articulating how TELUS solutions address business challenges
• Lead contract negotiations, secure orders, and drive results
• Develop and sell enterprise network solutions including MPLS and Business Internet
• Drive SaaS and IaaS cloud technology adoption through strategic sales proposals
• Execute cybersecurity solutions sales to C-Suite decision makers
• Manage unified communications and enterprise mobility implementations
• Lead IoT solution deployments
• Facilitate digital transformation services and strategic initiatives
• Maintain strategic account relationships through consultative selling
• Utilize Salesforce for pipeline management and sales operations
• Provide market intelligence and competitive insights
• Collaborate with cross-functional teams to deliver integrated solutions

Account Manager – 500+ Enterprise Solutions

• Proactively generate new business through professional networks, referrals, industry relationships, social media, targeted outreach and direct engagement
• Leverage TELUS sales channels, account teams and internal referral networks
• Build relationships with business owners, executives and technology leaders
• Cultivate referrals through existing relationships, clients, colleagues and the Fully Managed team
• Own new-logo managed IT opportunities from initial engagement through commercial close
• Lead discovery to understand client business, technology environment, challenges, risks and desired outcomes
• Qualify opportunities based on why change, why now and why Fully Managed
• Identify economic buyers, stakeholders, decision criteria, budgets and commercial processes
• Establish next steps and move qualified opportunities toward decisions
• Maintain opportunity stages, close dates, next steps and forecast categories in Salesforce
• Partner with technical, strategy and service-delivery resources to develop solutions and proposals
• Translate technical capabilities into business outcomes
• Present managed-services solutions and commercial recommendations
• Navigate complex, multi-stakeholder buying processes
• Identify additional TELUS and Fully Managed solutions that create client value
• Participate in win/loss reviews and improve qualification, positioning, commercial strategy and conversion

Account Manager – Managed IT Services, Fully Managed

General

• Perform bone density and body composition scans
• Identify patients correctly and maintain confidentiality
• Explain procedures and assist members with positioning for accurate imaging
• Complete patient screening and maintain imaging quality standards
• Reproduce scans accurately and troubleshoot positioning or technical issues
• Address member needs and concerns during visits
• Maintain accurate documentation and complete imaging records in required systems
• Perform routine equipment and peripheral performance checks
• Report non-operational equipment or equipment failures to the Operations Manager
• Maintain clean, organized procedure areas and prepare materials
• Participate in educational programs, trainings, and workshops
• Support accreditation, quality assurance, and safety initiatives
• Lead training and evaluation of new imaging technologists
• Support the evolution of imaging protocols and procedures
• Collaborate with clinical and operational leadership to optimize workflows and member experience

Medical Imaging Technologist

Facilitator

• Deliver in-person and virtual training sessions to TELUS Health corporate clients
• Actively manage the learning environment
• Share subject matter expertise and experience with client participants
• Deliver seminars covering change management, stress management, resiliency, respect, professionalism and difficult behaviors
• Deliver one-hour awareness-building seminars
• Deliver half- and full-day interactive, skill-building workshops focused on changing workplace behavior

Seminar and Workshop Facilitator

Systems Engineer

• Configure and deploy proprietary Health & Welfare software for major clients
• Diagnose complex issues, develop solutions, and communicate findings
• Collaborate in an Agile environment and participate in daily scrums
• Analyze business requirements and translate them into technical configurations
• Deliver high-quality implementation outcomes
• Learn industry trends, tools, and benefits and healthcare technology skills
• Foster teamwork, share knowledge, and support colleagues

Systems Analyst III – Health & Welfare Benefits Implementations

• Configure and deploy proprietary Health & Welfare software for major clients
• Diagnose complex issues and develop solutions
• Communicate findings clearly and confidently
• Collaborate with teammates in an Agile environment and participate in daily scrums
• Analyze business requirements and translate them into technical configurations
• Produce high-quality implementation outcomes
• Learn industry trends, tools, and benefits and healthcare technology skills
• Foster teamwork, share knowledge, and support colleagues

Systems Analyst II – Health & Welfare Benefits Implementations

Administration

• Define and maintain a unified portfolio vision for Canadian and U.S. Group Benefits Administration landscapes
• Develop multi-year roadmaps balancing innovation, client commitments, modernization investments, and regulatory requirements
• Prioritize investments, standardization, and platform-fragmentation reduction
• Translate portfolio strategy into executable plans with Product Managers and Architects
• Partner with Engineering and Architecture leaders to drive scalable platform improvements
• Oversee large-scale client migrations and platform modernization initiatives
• Define readiness gates, success metrics, and governance checkpoints
• Drive product consistency while balancing short-term client needs and long-term platform health
• Serve as senior product leader for cross-functional stakeholders and communicate portfolio topics to executives
• Align product roadmaps with channel and carrier partnership opportunities and enablement needs
• Position solutions in the market through client and partner narratives
• Ensure alignment with North American regulatory, legislative, privacy, and security requirements
• Identify and manage portfolio-level risks
• Monitor and communicate portfolio health metrics
• Lead stakeholder alignment, modernization investment business cases, platform direction, roadmap reviews, and senior-leadership trade-off communications