Bilingual Business Analyst II – Pharmacy Operations

TELUS

. Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams .

Posted 10/14/2026full-timeCalgary • CanadaJunior💰 CA$57,000 - CA$105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong proficiency in Pharmacy Management Systems and troubleshooting software issues while providing bilingual support in French and English. Capable of managing tasks effectively in Salesforce and maintaining compliance with pharmacy standards and regulations.

Highest-signal resume keywords

Bilingual Proficiency In French And EnglishPharmacy Management System ExpertiseSoftware Troubleshooting SkillsSalesforce Task ManagementKnowledge Of Patient Confidentiality Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy Management SystemsSoftware TroubleshootingBasic Hardware TroubleshootingPrescription Dispensing RequirementsInvestigative SkillsProblem-Solving SkillsTime ManagementOrganization SkillsKnowledge Of Quebec's Bill 25Experience With Automated Dispensing Robots

Soft Skills

Excellent Communication SkillsRelationship-Building SkillsAbility To Work Under PressureMinimal Direction CapabilityChange Management Support

Tools & Technologies

SalesforceGoogle DocsKroll Pharmacy Management SystemAssyst-RxUbikTELUS Health Products

Industry Keywords

Pharmacy Standards Of PracticePatient Confidentiality RegulationsHealthcare Technology SectorE-Prescribing ToolsProvincial Drug Databases

About the role

Key responsibilities & impact

Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams
Deliver high-quality solutions meeting SLAs with minimal rework
Troubleshoot software glitches, connectivity issues with provincial drug databases (DSQ), and e-prescribing tools
Document technical incidents and escalate critical issues through resolution
Collaborate with internal and external stakeholders to resolve issues and deliver exceptional customer experiences
Provide bilingual French/English support for Kroll Pharmacy Management System configurations, add-on modules, and pricing across all provinces
Participate in client meetings as required
Respond to customer questions and concerns while building organizational relationships
Stay current on product enhancements and legislative updates impacting pharmacies
Support effective change management and first-call resolution
Manage, document, and close tasks and projects in Salesforce, Google Docs, and other tools

Requirements

What you’ll need

1–3 years of experience working in a pharmacy environment and/or related field
Fully bilingual proficiency in French and English, both oral and written
Strong proficiency in using and navigating Pharmacy Management Systems
Hands-on experience troubleshooting software issues and basic hardware/network troubleshooting
Demonstrated investigative and problem-solving skills
Solid understanding of pharmacy standards of practice
Knowledge of patient confidentiality regulations, including Quebec's Bill 25
Knowledge of prescription dispensing requirements
Excellent communication and relationship-building skills
Ability to work under pressure and with minimal direction
Exceptional time management and organization skills
Experience managing and documenting tasks in Salesforce, Google Docs, or similar platforms
Advanced knowledge of English is required
Deep familiarity with at least one major Canadian PMS (e.g., Kroll, Assyst-Rx, Ubik) is a great-to-have
Prior experience linking a PMS with automated dispensing robots or electronic inventory reordering platforms is a great-to-have
Knowledge of TELUS Health products or healthcare technology sector experience is a great-to-have

Benefits

Comp & perks

Comprehensive total rewards package with competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension
Share purchase programs
Opportunity to give back to communities
Career growth and learning & development opportunities