Business Analyst II – Pharmacy Operations

TELUS

. Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams .

Posted 10/14/2026full-timeCalgary • CanadaJunior💰 CA$57,000 - CA$105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong proficiency in Pharmacy Management Systems and troubleshooting software issues while providing bilingual support in French and English. Capable of managing tasks in Salesforce and adapting to changes in a fast-paced pharmacy environment.

Highest-signal resume keywords

Bilingual French/English ProficiencyPharmacy Management System NavigationSoftware TroubleshootingSalesforce Task ManagementPharmacy Standards of Practice Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy Management SystemSoftware TroubleshootingBasic Hardware TroubleshootingTask ManagementPrescription Dispensing RequirementsPatient Confidentiality RegulationsInvestigative SkillsProblem-Solving SkillsTime ManagementOrganizational Skills

Soft Skills

Communication SkillsRelationship-Building SkillsAbility to Work Under PressureAgilityFlexibility

Tools & Technologies

SalesforceGoogle DocsKroll Pharmacy Management SystemElectronic Inventory Reordering PlatformsAutomated Dispensing Robots

Industry Keywords

Pharmacy EnvironmentQuebec's Bill 25TELUS Health ProductsHealthcare Technology SectorChange Management

About the role

Key responsibilities & impact

Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams
Deliver high-quality solutions that meet SLAs with minimal rework
Troubleshoot software glitches, connectivity issues with provincial drug databases (DSQ), and e-prescribing tools
Document technical incidents and escalate critical issues through to resolution
Collaborate with internal and external stakeholders to ensure seamless issue resolution
Provide bilingual French/English support for Kroll Pharmacy Management System configurations, add-on modules, and pricing
Participate in client meetings as required and respond to customer questions and concerns
Build strong relationships across the organization
Stay current on product enhancements and legislative updates impacting pharmacies
Support effective change management and first-call resolution
Manage, document, and close tasks and projects in Salesforce, Google Docs, and other tools

Requirements

What you’ll need

1–3 years of experience working in a pharmacy environment and/or related field
Fully bilingual proficiency in French and English (both oral and written)
Strong proficiency in using and navigating Pharmacy Management Systems
Hands-on experience troubleshooting software issues and basic hardware/network troubleshooting
Demonstrated investigative and problem-solving skills
Solid understanding of pharmacy standards of practice, patient confidentiality regulations including Quebec's Bill 25, and prescription dispensing requirements
Excellent communication and relationship-building skills
Ability to work successfully under pressure and with minimal direction
Exceptional time management and organization skills with resilience, agility, and flexibility to adapt to change
Experience managing and documenting tasks in Salesforce, Google Docs, or similar platforms
Advanced knowledge of English is required for interactions with external and internal parties and English-only IT tools
Deep familiarity with at least one major Canadian PMS is a great-to-have
Prior experience linking a PMS with automated dispensing robots or electronic inventory reordering platforms is a great-to-have
Knowledge of TELUS Health products and solutions or healthcare technology sector experience is a great-to-have

Benefits

Comp & perks

Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension program
Share purchase program
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities
Competitive salary and bonus structures
Performance Bonus or Sales Incentive Plan: 10%