Concurrent Disability Case Manager

TELUS

. Manage and process FMLA, other Federal leaves, Military leaves, State leaves, company-specific leave claims, and STD claims .

Posted 10/27/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing FMLA, STD claims, and various leave policies while ensuring compliance with federal and state laws. Proficient in case assessment, medical documentation review, and facilitating return-to-work planning with a strong emphasis on confidentiality and empathy.

Highest-signal resume keywords

FMLA ManagementShort Term Disability (STD) Case ManagementMedical Documentation ReviewConflict ResolutionInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Leave ManagementCase AssessmentMedical Certification AnalysisReturn-To-Work PlanningProblem-Solving

Soft Skills

Interpersonal SkillsConflict ResolutionEmpathyNegotiation Skills

Tools & Technologies

Paperless EnvironmentOnline Case Management Systems

Industry Keywords

FMLASTD ClaimsState-Specific Leave LawsSelf-Insured PlansCompany-Specific Leave Policies

About the role

Key responsibilities & impact

Manage and process FMLA, other Federal leaves, Military leaves, State leaves, company-specific leave claims, and STD claims
Conduct case assessments and contact employees and client contacts by telephone, email, or ad hoc meetings
Explain the leave management process and employee accountabilities
Gather information for assessment purposes
Document factors supporting or inhibiting successful return to work
Review relevant information and consult health professionals, supervisory teams, and external vendors
Confirm approval or denial recommendations for leave and STD cases
Analyze medical certifications and documentation
Inform STD claimants about required documentation, timeframes, claim status, approvals, denials, and consults
Determine return-to-work goals and support return-to-work planning
Act as primary case contact and communicate with employer representatives throughout the claim lifecycle
Follow operating procedures and training requirements
Attend Case Management and Disability Management team meetings and training
Complete other assigned projects and tasks

Requirements

What you’ll need

Minimum 3+ years of direct experience managing Leaves and STD disability case management
Computer skills and ability to work primarily online in a paperless environment
Strong interpersonal and helping skills
Assessment and problem-solving skills
Deep understanding of FMLA and state-specific leave laws
Experience managing self-insured Short Term Disability (STD) Plans
Experience managing company-specific paid and unpaid leave policies
Ability to review and interpret medical documentation
Ability to translate clinical restrictions against essential job functions and make workplace accommodation recommendations
Exceptional conflict resolution and negotiation skills
Ability to handle sensitive medical information with extreme confidentiality and empathy

Benefits

Comp & perks

Equal Opportunity Employer
Accommodation for applicants with disabilities during the recruitment process, as required