Implementation Analyst

TELUS

. Provide analytical and technical support to clients, plan members, and the Administration team .

Posted 9/28/2026full-timeHalifax • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pension administration systems, including implementation, configuration, and testing, while ensuring compliance with regulatory guidelines. Strong analytical and problem-solving skills are essential for collaborating with clients and cross-functional teams to meet project objectives.

Highest-signal resume keywords

Pension Administration SystemsSoftware ImplementationSystem ConfigurationAnalytical SkillsExcel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software TestingSystem TroubleshootingData AnalysisConfiguration ManagementVBA Programming

Soft Skills

Communication SkillsInterpersonal AbilitiesTeam CollaborationProblem-Solving SkillsIndependent Work

Tools & Technologies

ARIEL®Microsoft Office SuiteExcelAccess

Industry Keywords

Pension Plan RequirementsRegulatory GuidelinesImplementation ProcessesClient NeedsBusiness Requirements

Tech Stack

Tools & technologies

VBA

About the role

Key responsibilities & impact

Provide analytical and technical support to clients, plan members, and the Administration team
Assist with successful implementation and maintenance of pension administration systems and processes
Understand unique pension-plan requirements and ensure system configurations align with regulatory guidelines and client needs
Collaborate with clients to understand business requirements and objectives
Configure ARIEL® basic plan parameters and test calculation results as required
Implement and configure software solutions according to client needs
Conduct system testing and troubleshoot issues
Provide training and support to end-users on new systems and functionalities
Collaborate with cross-functional teams to meet project timelines and deliverables
Document processes, configurations, and system changes
Continuously improve implementation processes and procedures

Requirements

What you’ll need

Bachelor's degree in Mathematics, Actuarial Science, Business Administration, Finance, or Accounting
Additional coursework in pension administration or mathematics is a plus
>1 year experience in software implementation, configuration, testing and support
Experience using Excel and the Microsoft Office suite
Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Ability to work independently and as part of a team
Familiarity with Ariel® or other business software systems is nice to have
Experience working with Excel and Access VBA is a plus
Bilingualism would be considered an asset
Team members whose functions require work at a Data Center or access to detailed client-service technology knowledge are subject to Personnel Security Screening conducted through the Government of Canada
If knowledge of English is required, the role involves regular interaction in English with external or internal parties or use of English applications or software

Benefits

Comp & perks

Inclusive culture embracing diversity
Accommodation for applicants with disabilities during the recruitment process, as required
Potential exposure to TELUS Group of Companies’ opportunities through shared application information