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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating incident management services, ensuring effective resource allocation and high-standard communication in crisis situations. Capable of managing urgent requests while maintaining professionalism and empathy.
Highest-signal resume keywords
Incident Management CoordinationCrisis Situation ManagementStrategic ThinkingHigh-Level CommunicationResource Allocation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
NegotiationSensitivityProfessionalismEmpathyAbility To Manage Competing Priorities
Industry Keywords
Acute-Care EnvironmentsService DeliveryContractual Service ObligationsCustomer Needs AssessmentLogistics Excellence
About the role
Key responsibilities & impact- Report to the Operations Team Manager - IM
- Coordinate intake, assessment, and resource allocation for Incident Management services
- Coordinate administrative functions of incident management service delivery
- Gather sensitive information about customer needs through high-standard communication
- Complete initial assessments of request type and urgency
- Coordinate assignment of qualified service providers for interventions
- Meet contractual service obligations quickly and carefully
- Manage urgent requests and competing priorities
- Coordinate and direct internal TELUS Health stakeholders regarding service business queries
- Deliver end-to-end product services and logistics excellence
Requirements
What you’ll need- High-level skills across communication, strategic thinking, and negotiation
- Ability to work in a fast-paced environment
- Ability to scope acute-care environments, crisis situations, and complex disaster events
- Ability to provide clinically appropriate, strategic, and cost-effective allocation and coordination of clinical providers
- Ability to manage multiple urgent requests and competing priorities
- Sensitivity, professionalism, and empathy when managing crisis situations
Benefits
Comp & perks- Inclusive culture that embraces diversity
- Fair employment practices
- Accommodation for applicants with disabilities during the recruitment process, as required