Integrated ADM Specialist

TELUS

. Serve as the primary subject matter expert and facilitator for the ADA interactive process and PWFA .

Posted 10/27/2026part-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing ADA, PWFA, FMLA, and STD claims while ensuring compliance with federal and state regulations. Proficient in case management, conflict resolution, and effective communication with clients and employees.

Highest-signal resume keywords

ADA ComplianceFMLA ManagementShort Term Disability (STD) ClaimsMedical Documentation ReviewConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjudicationCase AssessmentRegulatory ComplianceLeave ManagementMedical Certification Analysis

Soft Skills

Interpersonal SkillsProblem-Solving SkillsEmotional IntelligenceNegotiation SkillsConfidentiality

Tools & Technologies

Paperless EnvironmentCase Management Software

Industry Keywords

Americans with Disabilities Act (ADA)Pregnancy Workers Fairness Act (PWFA)State-Specific Leave LawsDisability Case ManagementSelf-Insured STD Plans

About the role

Key responsibilities & impact

Serve as the primary subject matter expert and facilitator for the ADA interactive process and PWFA
Oversee, manage, process, and adjudicate FMLA, state, company-specific leaves, and straightforward and complex STD claims
Analyze FMLA requests and make determinations based on federal and state regulations
Communicate with clients and claimants regarding all aspects of the claims process
Guide employees and clients through the reasonable accommodation process and recommend approaches for ADA and PWFA claims
Conduct case assessments and contact employees, managers, and HR by telephone or email
Document factors supporting or inhibiting successful return to work against essential job functions and undue hardships
Review relevant information and consult medical resources to confirm decisions and recommendations
Analyze FMLA medical certifications and documentation while ensuring regulatory compliance timeframes
Inform STD claimants about required documentation, timeframes, claim status, approvals, denials, and consults
Determine return-to-work goals and support return-to-work planning between employees and supervisors
Serve as primary case contact and communicate with employer representatives throughout the claim
Follow operating procedures and training requirements
Attend case management and disability management meetings and trainings
Complete other assigned projects and tasks

Requirements

What you’ll need

Minimum 5+ years of direct experience managing Leaves, STD and ADA / PWFA claims or high-level disability case management
Computer skills and ability to work primarily online in a paperless environment
Strong interpersonal and helping skills
Assessment and problem-solving skills
Deep understanding of the Americans with Disabilities Act (ADA), Pregnancy Workers Fairness Act (PWFA), FMLA, and state-specific leave laws
Experience managing self-insured Short Term Disability (STD) plans and company-specific paid and unpaid leave policies
Ability to review and interpret medical documentation and translate clinical restrictions against essential job functions
Exceptional conflict resolution and negotiation skills
Ability to handle sensitive medical information with extreme confidentiality and empathy
High degree of emotional intelligence and ability to manage stressful situations involving employee health and legal compliance

Benefits

Comp & perks

Equal Opportunity Employer
Accommodation for applicants with disabilities during the recruitment process, as required