Medical Office Assistant

TELUS

. Handle requests from assigned physicians .

Posted 10/30/2026full-timeMontreal • CanadaJunior💰 CA$20 - CA$37 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while effectively managing communication with patients and healthcare professionals. Proficient in bilingual communication and administrative tasks within a medical environment.

Highest-signal resume keywords

Customer Service ExperienceBilingualism (English and French)Knowledge of Medical TerminologyMS Office ProficiencyAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceMedical TerminologyMS Office (Outlook, Excel, Word)Administrative Tasks

Soft Skills

Attention to DetailCollaborationCommunication

Industry Keywords

HealthcarePatient CommunicationAppointment Scheduling

About the role

Key responsibilities & impact

Handle requests from assigned physicians
Answer patient phone calls
Sort messages for doctors or nurses
Contact external medical clinics to schedule follow-up appointments for patients
Occasionally follow up on missing test results
Perform other related administrative tasks
Deliver exceptional customer service to high-profile executive patients
Work collaboratively with the team to meet department goals

Requirements

What you’ll need

High school diploma completed
Minimum one year of customer service experience required
Spoken and written bilingualism (English and French) is essential
Intermediate knowledge of English is required
Basic knowledge of MS Office (Outlook, Excel, Word)
Attention to detail and accuracy
Knowledge of medical terminology (an asset)
Ability to work Monday to Friday, 7:30 AM to 5:00 PM according to operational needs

Benefits

Comp & perks

Minimum 3 weeks of vacation
Flexible benefits plan for you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities
Comprehensive total rewards package
Competitive salary and bonus structures