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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities with a focus on troubleshooting, customer engagement, and collaboration. Proficient in managing support tickets and familiar with various operating environments and database concepts.
Highest-signal resume keywords
Technical SupportTroubleshootingCustomer EngagementSQL QueriesMS Windows and Unix/Linux
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSQL QueriesXML ConceptsXSLT/XPATHRelational DatabasesMySQLSupport Ticket ManagementApplication MonitoringTechnical Issue ResolutionCustomer Service
Soft Skills
Strong Communication SkillsProactive MindsetCollaborative AttitudeAnalytical ThinkingCustomer-First Approach
Tools & Technologies
Proagrica ApplicationsMS WindowsUnix/Linux
Industry Keywords
IT SupportTechnical SupportCustomer RelationshipsService LevelsSupport Analysts
Tech Stack
Tools & technologiesLinuxMySQLSQLUnix
About the role
Key responsibilities & impact- Provide frontline technical support to customers via email, phone, and other communication channels
- Investigate, troubleshoot, and resolve technical issues
- Create, manage, and track support tickets within agreed service levels
- Monitor Proagrica applications and services
- Identify potential issues and escalate complex matters when required
- Collaborate with experienced Support Analysts across hosted applications and customer environments
- Build positive customer relationships through clear communication and a solutions-focused approach
- Support implementation and rollout of new applications and customer services
- Continuously expand technical knowledge and contribute to a supportive, collaborative team environment
Requirements
What you’ll need- A Bachelor's Degree in IT, Computer Science or a related discipline, or equivalent practical experience
- Full, unrestricted Australian working rights
- Around 12 months’ experience, or recent graduate with strong technical aptitude
- Proactive, curious mindset and enthusiasm for learning new technologies
- Strong communication skills and confidence engaging with customers and colleagues
- Customer-first approach and desire to help others
- Familiarity with MS Windows and Unix/Linux environments
- Understanding of XML concepts
- Basic knowledge of relational databases and SQL queries
- Strong analytical thinking and logical approach to troubleshooting and problem-solving
- Collaborative attitude, adaptability, and willingness to ask questions and learn from others
- Knowledge of XSLT/XPATH
- Previous experience in IT support
- Exposure to MySQL
- Internship, co-op, placement, or academic project experience welcomed
Benefits
Comp & perks- Competitive salary package with annual bonus
- 2 dedicated Wellbeing Days annually
- Volunteer Days to give back through charitable partnerships
- Employee Assistance Program (EAP)
- Access to leading health & wellbeing platforms
- Flexible work arrangements – work remotely with Thursdays in office and additional adhoc days when required
- Award-winning Amazing People Performance Development program
- Career mobility across local and global locations and businesses within the 100,000+ team member organization
- LinkedIn Learning account with unlimited access to thousands of professional courses
- Six employee-led Diversity & Inclusiveness resource groups
- Values-driven, collaborative, and inclusive team culture