Senior Business Analyst II – Pharmacy Operations

TELUS

. Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams .

Posted 10/2/2026full-timeRemote • CanadaSenior💰 CA$57,000 - CA$105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting Pharmacy Management Systems and delivering bilingual support in French and English. Possesses strong problem-solving skills and a solid understanding of pharmacy standards and regulations.

Highest-signal resume keywords

Bilingual French/English ProficiencyPharmacy Management Systems NavigationSoftware TroubleshootingSalesforce Task ManagementKnowledge of Pharmacy Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy Management SystemsSoftware TroubleshootingBasic Hardware/Network TroubleshootingTask DocumentationProblem-SolvingPatient Confidentiality RegulationsPrescription Dispensing RequirementsChange ManagementTime ManagementOrganization Skills

Soft Skills

Communication SkillsRelationship-Building SkillsAbility to Work Under PressureMinimal Direction Work Style

Tools & Technologies

SalesforceGoogle DocsKroll Pharmacy Management SystemAssyst-RxUbikBD PyxisSynmedElectronic Inventory Reordering PlatformsTELUS Health Products

Industry Keywords

Pharmacy EnvironmentHealthcare Technology SectorQuebec's Bill 25Legislative UpdatesClient Meetings

About the role

Key responsibilities & impact

Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams
Deliver high-quality solutions that meet SLAs with minimal rework
Troubleshoot software glitches, connectivity issues with provincial drug databases (DSQ), and e-prescribing tools
Document technical incidents and escalate critical issues through to resolution
Collaborate with internal and external stakeholders to resolve issues and deliver exceptional customer experiences
Provide bilingual French/English support for Kroll Pharmacy Management System configurations, add-on modules, and pricing
Participate in client meetings as required and respond to customer questions and concerns
Stay current on product enhancements and legislative updates affecting pharmacies
Support change management and first-call resolution
Manage, document, and close tasks and projects in Salesforce, Google Docs, and other tools

Requirements

What you’ll need

1–3 years of experience working in a pharmacy environment and/or related field
Fully bilingual proficiency in French and English, both oral and written
Strong proficiency in using and navigating Pharmacy Management Systems
Hands-on experience troubleshooting software issues and basic hardware/network issues
Demonstrated investigative and problem-solving skills
Solid understanding of pharmacy standards of practice, patient confidentiality regulations, including Quebec's Bill 25, and prescription dispensing requirements
Excellent communication and relationship-building skills
Ability to work successfully under pressure and with minimal direction
Exceptional time management and organization skills
Experience managing and documenting tasks in Salesforce, Google Docs, or similar platforms
Deep familiarity with at least one major Canadian PMS, such as Kroll, Assyst-Rx, or Ubik
Prior experience linking a PMS with automated dispensing robots, such as BD Pyxis or Synmed, or electronic inventory reordering platforms
Knowledge of TELUS Health products and solutions or experience in the healthcare technology sector
Advanced knowledge of English required for regular interaction with external and internal parties and use of English IT tools

Benefits

Comp & perks

Comprehensive total rewards package
Competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities
Accommodation for applicants with disabilities during the recruitment process