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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex projects and implementing enterprise software solutions, with a strong focus on client engagement and training. Proficient in documenting requirements and ensuring solution quality through user acceptance testing and configuration management.
Highest-signal resume keywords
Software Implementation ExperienceClient-Facing Requirements CaptureFMCG Commercial Practices KnowledgeEnterprise Software ConfigurationTraining Delivery to End Users
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementRequirements DocumentationConfiguration ManagementUser Acceptance TestingTraining DeliveryDiscovery WorkshopsProcess ImprovementSolution DesignGo-Live SupportClient Relationship Management
Soft Skills
OrganisedProactiveConflict ManagementGuidance and Compromise
Tools & Technologies
TELUS TPM ModulesUser Interface Configuration
Certifications & Qualifications
Business Analysis Certification
Industry Keywords
FMCG IndustrySales OperationsDemand PlanningRevenue Management
About the role
Key responsibilities & impact- Lead large, complex projects or multi-market programs
- Apply understanding of consumer goods businesses and their commercial processes
- Introduce best practice and consult with clients on improving their processes and use of the solution
- Run discovery and configuration workshops to capture client requirements
- Document decisions and design using TELUS templates
- Configure TELUS TPM modules through the user interface
- Support the global technical services team in interface design and testing
- Ensure solution quality through internal testing and evaluation against configuration design
- Support clients through user acceptance testing and triage issues or bugs
- Deliver “train the trainer” training to client super users
- Support go-live and cutover activities
- Maintain strong customer relationships by understanding business needs and motivations
- Support creation of customer SOW documentation
- Participate in projects from initiation to completion, including requirement scoping and capture, solution design and configuration, documentation, best-practice introduction, UAT and go-live support until handover to support
- This is a client-facing role with no management responsibility for staff
Requirements
What you’ll need- Experience delivering software implementations, including go-live support
- Client-facing experience running requirements capture and discovery workshops
- Good knowledge of FMCG commercial and financial practices
- Experience documenting requirements, design decisions and implementation documentation
- Experience configuring enterprise software through a user interface (trade promotion management or similar)
- Experience delivering training to end users or super users
- Ability to manage ambiguity and conflict, and guide clients toward compromise
- Organised and proactive, following tasks through to completion
- Relevant business analysis certification is nice to have
- Understanding of how to operate a successful user acceptance testing phase is nice to have
- Experience working within the FMCG industry, in either a sales operations, demand planning or revenue management role is nice to have
Benefits
Comp & perks- Remote work option anywhere in the UK
- Hybrid work option at the London office
- Inclusive and supportive work environment
- Growth and learning opportunities
- Occasional national and international travel