Senior Technology Consultant

TELUS

. Lead contact centre projects from discovery through design, deployment and go-live .

Posted 11/4/2026full-timeMontréal • CanadaSenior💰 CA$86,000 - CA$136,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and deploying contact centre solutions, particularly on Cisco Webex Contact Center and Avaya platforms, while effectively leading projects and mentoring team members. Proficient in both French and English, with strong communication skills to convey technical solutions to diverse stakeholders.

Highest-signal resume keywords

Cisco Webex Contact CenterContact Centre Solutions DesignProject LeadershipFluent FrenchCisco or Avaya Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IVR DesignSkill-Based RoutingCTIReportingCall FlowsConfigurationScriptingTelephony FundamentalsNetwork FundamentalsSpeech Analytics

Soft Skills

Clear CommunicationMentoringProblem SolvingCollaboration

Tools & Technologies

Cisco UCCXCisco Unified Script EditorOmnichannel SolutionsLANWANSIPDatabases

Certifications & Qualifications

Cisco Contact Centre CertificationAvaya Contact Centre Certification

Industry Keywords

Contact Centre ProjectsDiscovery SessionsNeeds AnalysesScope of WorkRFP Responses

About the role

Key responsibilities & impact

Lead contact centre projects from discovery through design, deployment and go-live
Conduct discovery sessions and needs analyses with customers and sales teams
Identify business and technical requirements
Design voice, IVR and omnichannel solutions on Cisco Webex Contact Center, Cisco UCCX and Avaya platforms
Write Scope of Work documents and functional specifications
Partner with account teams to shape client proposals
Present solutions through presentations and whiteboard sessions
Contribute to RFP responses
Mentor team members on technical delivery and share knowledge
Explore new technology releases and apply them to customer solutions

Requirements

What you’ll need

Fluent French (written and spoken)
Working proficiency in English
Intermediate knowledge of English for interacting with external and internal parties and using English IT tools
Significant experience designing and deploying contact centre solutions, typically 7+ years, including senior or lead technical roles (or equivalent experience)
Hands-on experience with Cisco contact centre platforms, ideally Cisco Webex Contact Center, including skill-based routing, IVR, CTI and reporting
Experience with call flows, configuration and scripting, such as Cisco Unified Script Editor
Working knowledge of telephony and network fundamentals, including LAN, WAN, SIP and databases
Proven ability to lead projects from start to finish with limited supervision
Demonstrated ability to learn new technologies quickly
Clear communication skills to explain technical solutions to customers, sales teams and senior leaders
University degree or equivalent experience
Experience designing contact centre solutions on Avaya platforms
Cisco or Avaya contact centre certifications
Experience with speech analytics or omnichannel solutions (email, webchat, social media)

Benefits

Comp & perks

Comprehensive total rewards package
15% Performance Bonus or Sales Incentive Plan
Minimum 3 weeks of vacation
Flexible benefits plan
Generous company matched pension program
Share purchase program
Opportunity to give back to communities
Career growth and learning & development opportunities
Flexibility to work in-office, virtually or a combination of both
Disability accommodation during the recruitment process