System Quality Analyst I

TELUS

. Investigate and resolve system issues reported by internal teams and clients .

Posted 11/5/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$40,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and problem-solving capabilities, with hands-on experience in software testing, including UAT and regression testing. Proficient in managing system issues and collaborating with cross-functional teams to enhance system functionality and user experience.

Highest-signal resume keywords

UAT TestingRegression TestingZendesk Ticket ManagementDynamics 365 ExperiencePower Platform Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software TestingUATRegression TestingTest Case CreationSystem InvestigationTroubleshootingAnalytical SkillsProblem-Solving

Soft Skills

Clear CommunicationTeam CollaborationIndependent Work

Tools & Technologies

ZendeskJiraDynamics 365Power AutomateDataverse

Industry Keywords

Business ApplicationsCRM PlatformsEvening DeploymentsPersonnel Security Screening

About the role

Key responsibilities & impact

Investigate and resolve system issues reported by internal teams and clients
Reproduce issues, resolve training-related questions, route issues to the appropriate team, and escalate confirmed defects to IT development
Test and sign off on system releases
Perform UAT and regression testing on front-end functionality for maintenance releases and hotfixes
Serve as a systems subject matter expert
Support projects and improvements, document system knowledge and processes, and answer system questions
Work with Business Analysts on requirements and support client escalations for online service-booking issues
Collaborate with IT development on defects
Manage individually assigned tickets from a shared Zendesk queue, following the documented triage-through-resolution process
Participate in evening production deployments approximately every three to four weeks and complete post-go-live testing

Requirements

What you’ll need

Strong analytical and problem-solving skills
Ability to investigate issues across multiple interconnected systems
Ability to reproduce user-reported issues and distinguish training questions from true system defects
Ability to work effectively within a team and independently on assigned tickets
Clear written and verbal communication
Experience with software testing, such as UAT, regression testing, or test case creation
Experience with business applications or CRM platforms, such as Dynamics 365, or ticketing systems, such as Zendesk or Jira
Ability to learn complex system logic and apply it to troubleshooting
Post-secondary diploma or degree, or equivalent experience
Flexibility to support evening deployments about every three to four weeks
Bilingual English and French is an asset
Hands-on experience with Power Platform, including Power Automate and model-driven apps, is a nice-to-have
Familiarity with Dataverse, Customer Insights & Journeys, or Field Service is a nice-to-have
Personnel Security Screening may be required for applicable data center or client-service technology functions

Benefits

Comp & perks

Flexible scheduling for evening deployments, including shift adjustments or time banking
Training on in-house systems
Opportunities for growth into Business Analyst or System Analyst II roles
Inclusive culture and accommodation during the recruitment process, as required
Potentially flexible work arrangement through 100% remote work anywhere in Canada