Team Manager – Clinic Operations

TELUS

. Maintain and strengthen a patient-focused culture and a high level of service .

Posted 10/2/2026full-timeMontréal • CanadaSeniorLead💰 CA$70,000 - CA$130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operations management, customer service excellence, and team leadership, with a strong focus on patient satisfaction and compliance with quality standards. Bilingual in French and English, capable of fostering a collaborative and engaging work environment while implementing continuous improvement initiatives.

Highest-signal resume keywords

Operations ManagementCustomer Service ExcellenceBilingualism in French and EnglishTeam LeadershipPerformance Metrics Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementCustomer ServicePerformance Metrics AnalysisContinuous ImprovementSchedulingEmployee TrainingQuality Standards ComplianceChange ManagementOrganizational Performance AnalysisKPI Tracking

Soft Skills

Strong Sense of UrgencyResourcefulnessExcellent Planning SkillsAbility to Work Under PressureCompassionate Communication

Tools & Technologies

Microsoft OfficeGoogle Workspace

Certifications & Qualifications

College Diploma (DEC) in Relevant Field

Industry Keywords

Patient-Focused CultureCustomer Escalation ManagementEngagement and RetentionClinic OperationsBest Practices Sharing

About the role

Key responsibilities & impact

Maintain and strengthen a patient-focused culture and a high level of service
Manage customer escalations and collaborate with internal teams to resolve issues
Ensure transparent, compassionate, and professional communication with patients
Directly supervise the reception team, medical assistants, and operations coordinators
Recruit, train, and support employee professional development
Plan schedules and manage replacements based on operational needs
Provide coaching, support, and recognition to foster engagement and retention
Oversee daily clinic operations
Implement and standardize management and service practices
Track customer satisfaction, renewals, performance metrics, wait times, and other KPIs
Ensure compliance with quality standards and operational excellence requirements
Identify continuous improvement opportunities and implement solutions
Act as a change agent for new technologies and processes
Collaborate with managers from other clinics to share best practices and align operations
Support organizational growth and change management initiatives
Monitor industry trends and propose innovations

Requirements

What you’ll need

College diploma (DEC) in a relevant field
Minimum of 7 years of experience in customer service
4 years of experience in operations management and/or people management
Bilingualism in French and English, both spoken and written, is essential
Advanced English proficiency is required
Strong ability to work under pressure, with autonomy, resourcefulness, and a strong sense of urgency
Responsible, highly organized, and excellent planning skills
Ability to understand and analyze organizational performance reports
Strong knowledge of Microsoft Office
Knowledge of Google Workspace is an asset

Benefits

Comp & perks

Comprehensive total rewards package
Competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
Accommodation for applicants with disabilities during the recruitment process