Team Manager – Clinic Operations

TELUS

. Maintain and strengthen a patient-focused culture and a high level of service .

Posted 10/6/2026full-timeMontréal • CanadaSeniorLead💰 CA$70,000 - CA$120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing clinic operations, fostering a patient-focused culture, and ensuring compliance with quality standards. Proficient in customer service management, team development, and performance tracking to drive operational excellence.

Highest-signal resume keywords

Operations ManagementCustomer Service ManagementBilingualism in French and EnglishTeam LeadershipPerformance Metrics Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operations ManagementCustomer ServicePerformance Metrics AnalysisChange ManagementContinuous Improvement

Soft Skills

Strong Organizational SkillsExcellent Planning SkillsAbility to Work Under PressureResourcefulnessCompassionate Communication

Tools & Technologies

Microsoft OfficeGoogle Workspace

Industry Keywords

Patient-Focused CultureQuality Standards ComplianceKPI TrackingEmployee DevelopmentClinic Operations

About the role

Key responsibilities & impact

Maintain and strengthen a patient-focused culture and a high level of service
Manage customer escalations and collaborate with internal teams to ensure rapid and effective issue resolution
Ensure transparent, compassionate, and professional communication with patients
Directly supervise the reception team, medical assistants, and operations coordinators
Recruit, train, and support employees' professional development
Plan schedules and manage replacements based on operational needs and constraints
Provide ongoing coaching, support, and recognition to foster engagement and retention
Oversee daily clinic operations and ensure smooth, efficient execution
Implement and standardize management and service practices
Track customer satisfaction, renewals, performance metrics, wait times, and other KPIs
Ensure compliance with quality standards and operational excellence requirements
Identify continuous improvement opportunities and implement effective solutions
Act as a change agent for new technologies and processes
Collaborate with managers from other clinics to share best practices and align operations
Support organizational growth through change management initiatives
Monitor industry trends and propose relevant innovations

Requirements

What you’ll need

College diploma (DEC) in a relevant field; a Bachelor's degree is an asset
Minimum of 7 years of experience in customer service
4 years of experience in operations management and/or people management
Bilingualism in French and English, both spoken and written, is essential
Advanced English proficiency is required
Strong ability to work under pressure, with autonomy, resourcefulness, and a strong sense of urgency
Responsible, highly organized, and excellent planning skills
Ability to understand and analyze organizational performance reports
Strong knowledge of Microsoft Office
Google Workspace is an asset
Must work 100% on-site in Montréal, Québec
Permanent, full-time availability, 37.5 hours per week

Benefits

Comp & perks

Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
Comprehensive total rewards package
Competitive salary and bonus structures