Head of SaaS Operations

Temenos

. Act as the named operational owner and primary day-to-day customer contact for Regions Bank .

Posted 9/30/2026full-timeRemote • United States, CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex banking technology operations, with a focus on customer engagement, operational risk management, and the development of repeatable operational standards. Proficient in navigating matrixed teams and fostering collaboration among technical and non-technical stakeholders.

Highest-signal resume keywords

Leadership Of Complex Enterprise OperationsCustomer-Facing JudgementIncident Response CoordinationSaaS And Infrastructure UnderstandingDevelopment Of Operational Playbooks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Risk ManagementService ReadinessRoot-Cause AnalysisDeployment AutomationMonitoring And Tracking ActionsIntegration Landscape UnderstandingTriage Issue ResolutionOperational Standards Development

Soft Skills

Transparent CommunicationPrioritisationExecutive Stakeholder ManagementTrust BuildingHigh-Pressure Leadership

Tools & Technologies

Temenos ProductsSaaS OperationsApplication Infrastructure

Industry Keywords

Banking TechnologyGo-Live SupportMatrixed TeamsOperational PlaybookCustomer Engagement

About the role

Key responsibilities & impact

Act as the named operational owner and primary day-to-day customer contact for Regions Bank
Lead the customer-facing operating rhythm through go-live and stabilisation
Drive timely decisions, clear escalation and coordinated execution
Anticipate operational risks and communicate early
Own day-to-day readiness through go-live, including an “operate as if live” dress rehearsal
Establish a coordinated swarm response for critical issues
Drive closure of operational gaps, including monitoring, US-hours engineering coverage, root-cause reviews and deployment automation
Track actions, risks, dependencies and decisions visibly
Build understanding of the integration landscape between Regions and the Temenos core
Triage issues across Temenos, application, data, infrastructure and the wider ecosystem
Navigate the Temenos organisation and maintain momentum across matrixed teams
Lead and coordinate the Regions-facing account team
Partner with technical architects and delivery or service delivery managers
Clarify decision rights and escalation paths
Create and prove a repeatable operating playbook for strategic accounts
Apply the model across Americas customers as the remit develops

Requirements

What you’ll need

Proven leadership of complex enterprise or banking technology operations, ideally through implementation, go-live and early-life support
Strong customer-facing judgement, with the credibility to build trust, communicate transparently and lead through high-pressure situations
Experience coordinating incident response, service readiness, operational risk and root-cause follow-through across multiple teams
Ability to lead effectively in a matrix, establish clear accountability and mobilise technical and non-technical stakeholders without relying on direct reporting lines
Sufficient SaaS, application and infrastructure understanding to frame issues, challenge constructively and engage the right specialists; the role is not expected to be the deepest technical expert
Excellent prioritisation, written communication and executive stakeholder management skills
Knowledge of Temenos products, SaaS operations and organisational networks would be highly advantageous
Experience developing repeatable operational standards or playbooks and scaling them across customers or regions

Benefits

Comp & perks

Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
Family care: 4 weeks of paid family care leave
Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
Study leaves: 2 weeks of paid leave each year for study or personal development