Manager – IRM Risk Consulting

Templar Shield

. Lead ServiceNow IRM and Risk Consulting engagements from discovery and planning through implementation, deployment, adoption, and post-production transition .

Posted 9/22/2026full-timeRemote • Texas • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading ServiceNow IRM implementations and risk consulting engagements, with a strong focus on governance, risk management, and compliance. Proven ability to manage client relationships, deliver high-quality outcomes, and mentor consulting teams while ensuring alignment with regulatory standards and business objectives.

Highest-signal resume keywords

ServiceNow IRM ImplementationGovernance, Risk, ComplianceStakeholder EngagementTeam Leadership and DevelopmentRegulatory Compliance Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNowGovernance StructuresRisk ManagementCompliance MonitoringAudit PracticesBusiness ContinuityOperational ResilienceImplementation RoadmapsProposal DevelopmentRequirements Workshops

Soft Skills

Excellent CommunicationFacilitation SkillsRelationship ManagementDecision-Making Skills

Tools & Technologies

ServiceNow Data MigrationsIntegrationsReporting StrategiesAI Control TowerServiceNow Otto

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)Certified Implementation Specialist (CIS)Professional Certification in Risk ManagementCRISCCISACISMCISSPCBCPPMP

Industry Keywords

Financial ServicesHealthcareEnergyUtilitiesTechnologyTelecommunicationsPublic SectorNISTISO 27001SOC 2

Tech Stack

Tools & technologies

Cyber SecurityITSMPMPServiceNow

About the role

Key responsibilities & impact

Lead ServiceNow IRM and Risk Consulting engagements from discovery and planning through implementation, deployment, adoption, and post-production transition
Understand client objectives, governance structures, regulatory obligations, operating models, risks, and program maturity to guide engagement strategy and delivery
Facilitate stakeholder interviews, discovery sessions, assessments, design workshops, executive steering committees, project-status discussions, and governance meetings
Ensure deliverables meet client requirements, SOWs, contractual commitments, budgets, schedules, and Templar Shield quality standards
Manage delivery risks, scope changes, dependencies, and escalations while communicating with client executives, project sponsors, delivery teams, and leadership
Advise clients on governance, risk, compliance, internal audit, policy management, third-party risk, business continuity, and operational resilience
Translate business, regulatory, and operational requirements into ServiceNow IRM strategies, maturity assessments, implementation roadmaps, future-state operating models, and measurable outcomes
Provide delivery oversight while Architects lead solution architecture and technical design
Guide development of governance structures, risk taxonomies, control frameworks, assessment methodologies, compliance monitoring, audit practices, issue management, and remediation programs
Review solution designs, process flows, workflows, integrations, dashboards, reporting strategies, implementation plans, and AI-enabled capabilities
Lead, mentor, and develop Architects and consulting team members through coaching, feedback, career development, and professional growth planning
Coordinate resource planning, staffing, workload allocation, and team assignments
Support recruiting, interviewing, onboarding, training, and retention activities
Monitor engagement financials, budgets, utilization, resource capacity, schedules, delivery performance, contractual commitments, and client satisfaction
Establish and monitor engagement metrics, identify risks, develop mitigation plans, and support project governance, reporting, forecasting, documentation, and delivery controls
Communicate engagement performance, significant risks, resource needs, and client concerns to the Director
Support business development, account growth, pre-sales discovery, solution demonstrations, proposals, estimates, staffing plans, SOWs, RFP responses, and follow-on opportunities
Strengthen the Risk Consulting practice through service offerings, methodologies, accelerators, demonstrations, templates, training materials, reusable assets, thought leadership, webinars, conferences, and industry events

Requirements

What you’ll need

7+ years of experience delivering ServiceNow, governance, risk, compliance, audit, resilience, cybersecurity, or enterprise consulting services
3+ years of experience leading and developing consulting teams, managing client engagements, or serving in a Manager, Senior Consultant, Architect, or comparable delivery-leadership role
Experience leading enterprise ServiceNow IRM implementations or governance, risk, compliance, audit, third-party risk, business continuity, or operational resilience initiatives
Experience managing multiple client engagements or workstreams, including project teams, scope, budgets, schedules, resources, risks, and deliverables
Demonstrated ability to lead discovery sessions, stakeholder interviews, requirements workshops, assessments, solution reviews, executive presentations, and governance meetings
Strong understanding of governance, enterprise risk management, regulatory compliance, internal controls, policy management, audit, issue management, and remediation processes
Experience translating business, regulatory, and operational requirements into implementation strategies, roadmaps, operating models, and scalable ServiceNow solutions
Experience developing proposals, estimates, staffing plans, Statements of Work (SOWs), and responses to Requests for Proposals (RFPs)
Bachelor’s degree in Information Systems, Cybersecurity, Business, Risk Management, Finance, Accounting, or a related discipline, or equivalent practical experience
ServiceNow Certified System Administrator (CSA)
Excellent communication, facilitation, relationship-management, and decision-making skills, with the ability to work effectively with executive stakeholders and geographically distributed teams
Willingness to travel up to 50% based on client and business needs
Preferred: Certified Implementation Specialist (CIS) – Risk and Compliance, Certified Application Developer (CAD), or comparable ServiceNow certification
Preferred: Professional certification in risk, audit, security, business continuity, privacy, compliance, or project management, such as CRISC, CISA, CISM, CISSP, CBCP, CRCM, or PMP
Preferred: Experience implementing multiple ServiceNow IRM capabilities, including Risk Management, Policy and Compliance Management, Audit Management, Third-Party Risk Management, Business Continuity Management, Operational Resilience, or Issues Management
Preferred: Experience conducting IRM maturity assessments, developing multiyear roadmaps, designing governance programs or future-state operating models, and developing reusable consulting methodologies and accelerators
Preferred: Familiarity with regulatory and control frameworks such as NIST, ISO 27001, SOC 2, COSO, COBIT, PCI DSS, HIPAA, FFIEC, or CIS Controls
Preferred: Experience supporting regulated industries such as financial services, healthcare, energy, utilities, technology, telecommunications, or the public sector
Preferred: Experience with ServiceNow data migrations, integrations, reporting strategies, platform governance, enterprise implementation planning, and related ServiceNow capabilities such as SecOps, ITSM, ITOM, CMDB, Privacy Management, ServiceNow Otto, AI Control Tower, or other AI-enabled workflow capabilities
Preferred: Exposure to related ServiceNow capabilities such as Security Operations, IT Service Management, IT Operations Management, Configuration Management Database, Privacy Management, or third-party governance and risk platforms

Benefits

Comp & perks

Competitive compensation + annual performance-based bonus
100% remote-first culture
Health, dental, LTD, and life insurance coverage
401(k) with company match
Reimbursement for job-related training and certifications
Work on frontier projects at the cutting edge of AI + Risk Management
A collaborative culture where your process designs shape real industry solutions