Templar Shield

Solutions Engineer

• Configure and implement ServiceNow Operational Technology Management and related ServiceNow platform capabilities under the direction of the assigned Architect
• Support OT asset onboarding, import, discovery, classification, lifecycle management, and validation across industrial and critical-infrastructure environments
• Translate approved business and technical requirements into user stories, configuration tasks, acceptance criteria, test cases, and technical documentation within an Agile delivery model
• Configure OT workflows, forms, notifications, approvals, tasks, and automation
• Support role-based access, data-access controls, and secure handling of OT information
• Configure and maintain OT asset data models within the CMDB, including CI classes, attributes, ownership structures, relationships, reconciliation rules, data-quality controls, and governance processes
• Support CSDM alignment for OT devices, services, production processes, sites, owners, dependencies, and related IT services
• Configure and support OT Discovery schedules, Service Graph Connectors, data imports, and integration processes
• Validate discovered and imported OT data and resolve data-quality issues
• Develop and troubleshoot integrations between ServiceNow and OT asset platforms, cybersecurity tools, network-management systems, vulnerability-management platforms, infrastructure tools, and third-party technologies
• Use Flow Designer, Integration Hub, APIs, import sets, transform maps, scripting, and related ServiceNow capabilities to automate workflows
• Develop reports, dashboards, KPIs, alerts, notifications, and operational analytics
• Evaluate and implement ServiceNow Otto, AI Control Tower, and AI-enabled workflow capabilities for OT use cases
• Develop and execute unit, system, integration, and regression testing
• Support user acceptance testing, deployment planning, production transition, stabilization, and post-production troubleshooting
• Follow SDLC and Agile practices and conduct peer reviews
• Produce and maintain configuration, integration, data-mapping, operating-procedure, deployment, rollback, troubleshooting, and testing documentation
• Participate in stakeholder workshops, requirements gathering, process analysis, design reviews, solution demonstrations, sprint reviews, client training, and feedback sessions
• Communicate technical concepts, implementation decisions, issues, risks, and recommendations to stakeholders
• Build relationships with clients, Architects, Managers, Engineers, and geographically distributed delivery teams
• Maintain current knowledge of ServiceNow releases, OT Management capabilities, OT cybersecurity trends, industrial technologies, and applicable regulations
• Support business-development activities, including technical discovery, demonstrations, estimates, proposals, SOWs, RFPs, and practice assets

Solution Engineer – ServiceNow Operational Technology Management

ServiceNow

• Lead discovery sessions, stakeholder interviews, requirements workshops, maturity assessments, design sessions, and solution reviews
• Translate business, risk, regulatory, operational, and technical requirements into scalable solution architectures, implementation strategies, roadmaps, and future-state operating models
• Lead architecture, design, and delivery of ServiceNow IRM solutions across risk, compliance, audit, third-party risk, business continuity, operational resilience, regulatory change, and issues management
• Define solution architecture covering data models, security, risk taxonomies, control structures, assessment methodologies, issues, indicators, approvals, workflows, integrations, and reporting
• Provide architectural oversight and targeted hands-on support while guiding Engineers through configuration, development, testing, and deployment
• Advise clients on governance, risk management, regulatory compliance, internal controls, policy management, audit, third-party risk, business continuity, and resilience
• Design integrations with enterprise platforms, data repositories, regulatory-content providers, security technologies, financial systems, and business applications
• Define integration patterns, APIs, data mappings, transformation rules, reconciliation logic, synchronization schedules, error handling, monitoring, and support requirements
• Develop data architecture and governance strategies for IRM information
• Define reporting and analytics strategies, including KPIs, KRIs, dashboards, Performance Analytics, and executive reporting
• Evaluate ServiceNow Otto, AI Control Tower, automation, and agentic workflows with appropriate responsible-use controls
• Develop architecture documents, integration designs, data models, process flows, functional specifications, architectural decisions, and technical documentation
• Establish technical standards and review configurations, workflows, integrations, automation, and reporting
• Provide technical direction, assign design and configuration activities, resolve complex issues, and validate completed work
• Define acceptance criteria and oversee testing, deployment readiness, production transition, and post-deployment stabilization
• Identify architectural risks, technical debt, assumptions, dependencies, and design issues; develop mitigation plans
• Support business development through pre-sales discovery, demonstrations, technical workshops, solution scoping, proposals, SOWs, RFP responses, estimates, and pricing inputs
• Help develop reusable service offerings, methodologies, reference architectures, accelerators, templates, and training materials

Architect – ServiceNow IRM

Risk

• Lead ServiceNow IRM and Risk Consulting engagements from discovery and planning through implementation, deployment, adoption, and post-production transition
• Understand client objectives, governance structures, regulatory obligations, operating models, risks, and program maturity to guide engagement strategy and delivery
• Facilitate stakeholder interviews, discovery sessions, assessments, design workshops, executive steering committees, project-status discussions, and governance meetings
• Ensure deliverables meet client requirements, SOWs, contractual commitments, budgets, schedules, and Templar Shield quality standards
• Manage delivery risks, scope changes, dependencies, and escalations while communicating with client executives, project sponsors, delivery teams, and leadership
• Advise clients on governance, risk, compliance, internal audit, policy management, third-party risk, business continuity, and operational resilience
• Translate business, regulatory, and operational requirements into ServiceNow IRM strategies, maturity assessments, implementation roadmaps, future-state operating models, and measurable outcomes
• Provide delivery oversight while Architects lead solution architecture and technical design
• Guide development of governance structures, risk taxonomies, control frameworks, assessment methodologies, compliance monitoring, audit practices, issue management, and remediation programs
• Review solution designs, process flows, workflows, integrations, dashboards, reporting strategies, implementation plans, and AI-enabled capabilities
• Lead, mentor, and develop Architects and consulting team members through coaching, feedback, career development, and professional growth planning
• Coordinate resource planning, staffing, workload allocation, and team assignments
• Support recruiting, interviewing, onboarding, training, and retention activities
• Monitor engagement financials, budgets, utilization, resource capacity, schedules, delivery performance, contractual commitments, and client satisfaction
• Establish and monitor engagement metrics, identify risks, develop mitigation plans, and support project governance, reporting, forecasting, documentation, and delivery controls
• Communicate engagement performance, significant risks, resource needs, and client concerns to the Director
• Support business development, account growth, pre-sales discovery, solution demonstrations, proposals, estimates, staffing plans, SOWs, RFP responses, and follow-on opportunities
• Strengthen the Risk Consulting practice through service offerings, methodologies, accelerators, demonstrations, templates, training materials, reusable assets, thought leadership, webinars, conferences, and industry events

Manager – IRM Risk Consulting

Security Engineer

• Lead ServiceNow Security Operations and Security Consulting engagements from discovery and planning through implementation, deployment, adoption, and post-production transition
• Understand client objectives, security operating models, technology environments, regulatory obligations, risks, and program maturity to guide engagement strategy and delivery
• Facilitate stakeholder interviews, discovery sessions, maturity assessments, design workshops, executive steering committees, project-status discussions, and governance meetings
• Ensure deliverables meet client requirements, Statements of Work, contractual commitments, budgets, schedules, and quality standards
• Manage delivery risks, scope changes, dependencies, and escalations
• Advise clients on ServiceNow Security Operations, Security Incident Response, Unified Security Exposure Management, Vulnerability Response, Threat Intelligence Security Center, Security Posture Control, Configuration Compliance, and related practices
• Translate business, security, regulatory, and operational requirements into strategies, maturity assessments, roadmaps, operating models, and measurable outcomes
• Oversee solution delivery and review designs, workflows, integrations, automation, dashboards, reporting, implementation plans, and ServiceNow Otto capabilities
• Guide development of incident-response processes, exposure and vulnerability prioritization, threat-intelligence workflows, remediation, security automation, and enterprise-tool integrations
• Lead, mentor, and develop Architects and consulting team members
• Coordinate resource planning, staffing, workload allocation, and team assignments
• Support recruiting, interviewing, onboarding, training, and retention
• Monitor engagement financials, budgets, utilization, capacity, schedules, delivery performance, risks, and client satisfaction
• Establish engagement metrics and support governance, status reporting, forecasting, documentation, quality assurance, and delivery controls
• Report engagement performance, risks, resource needs, and client concerns to the Director
• Support business development, account growth, pre-sales discovery, demonstrations, proposals, estimates, staffing models, SOWs, RFPs, and follow-on opportunities
• Strengthen the ServiceNow Security Consulting practice through service offerings, methodologies, accelerators, demonstrations, templates, training materials, and reusable assets
• Contribute to go-to-market activities, thought leadership, webinars, conferences, industry events, case studies, and client-facing materials

Manager – Security Consulting

• Lead discovery sessions, stakeholder interviews, requirements workshops, maturity assessments, design sessions, and solution reviews
• Design and deliver integrated Armis VIPR Pro and ServiceNow SecOps vulnerability prioritization, exposure-management, and remediation solutions
• Translate business, security, operational, and regulatory requirements into scalable architectures, implementation strategies, roadmaps, and operating models
• Advise clients on architectural options, technical dependencies, implementation risks, and recommended approaches
• Design Armis VIPR solutions to consolidate, normalize, deduplicate, enrich, prioritize, assign, and track security findings
• Design ServiceNow Security Operations solutions across USEM, Vulnerability Response, Security Incident Response, Security Posture Control, Configuration Compliance, and related capabilities
• Define workflows for finding ingestion, asset association, risk scoring, remediation-task creation, assignment, exception handling, approval, escalation, validation, and closure
• Design integrations across Armis, ServiceNow, CMDB, ITSM, ITOM, scanners, SIEM, EDR, cloud-security, application-security, and threat-intelligence platforms
• Define APIs, data mappings, transformation rules, reconciliation logic, synchronization schedules, error handling, monitoring, and system-of-record responsibilities
• Develop architecture documents, integration designs, data models, process flows, specifications, architectural decisions, and implementation guidance
• Provide technical direction to Engineers and consultants; review configurations, workflows, integrations, automation, reporting, and completed work
• Support testing, deployment planning, release readiness, production transition, and post-deployment stabilization
• Evaluate Armis AI and ServiceNow Otto capabilities with appropriate security, privacy, governance, explainability, human oversight, and responsible-use controls
• Support practice growth, pre-sales discovery, demonstrations, technical workshops, scoping, estimates, proposals, SOWs, RFPs, reusable offerings, methodologies, and accelerators

Architect – ServiceNow SecOps, Armis VIPR

• Support planning, installation, configuration, validation, and ongoing support of Armis deployments
• Assist with site surveys, deployment documentation, collector placement, connectivity validation, and network troubleshooting
• Configure Armis settings, asset classifications, dashboards, reports, policies, alerting logic, exposure views, and workflows
• Validate asset discovery, classification, enrichment, and coverage across IT, OT, IoT, IoMT, cloud, and connected environments
• Tune Armis configurations to improve asset context and reduce unnecessary alerts
• Troubleshoot collectors, connectivity, data collection, asset visibility, classifications, policies, dashboards, and integrations
• Configure integrations between Armis, ServiceNow, and third-party security and enterprise platforms
• Map Armis asset intelligence to ServiceNow data models, CI classes, ownership models, reconciliation processes, and security workflows
• Support ServiceNow USEM and ServiceNow Otto implementations using Armis data
• Support Armis use cases across ServiceNow CMDB, ITSM, ITOM, Security Operations, Vulnerability Response, Security Incident Response, and Integrated Risk Management
• Configure ServiceNow workflows, forms, dashboards, reports, notifications, business rules, scripts, and automation
• Enhance orchestration using Flow Designer, Integration Hub, APIs, and other platform capabilities
• Support data normalization, identification, reconciliation, enrichment, and quality validation
• Develop scripts and controlled platform extensions when out-of-the-box configuration is insufficient
• Participate in discovery sessions, requirements workshops, design discussions, and technical reviews
• Translate requirements into implementation tasks, configuration activities, test cases, and documentation
• Develop and execute unit, system, integration, regression, and deployment-validation testing
• Support user acceptance testing, production deployments, stabilization, and post-production support
• Produce deployment diagrams, configuration documents, integration specifications, operating procedures, troubleshooting guides, knowledge articles, and training materials
• Follow SDLC and Agile practices; identify and communicate technical risks, dependencies, defects, and scope concerns
• Build relationships with client and Templar Shield technical teams
• Communicate technical issues, implementation decisions, and recommendations to business and technical stakeholders
• Assist with solution demonstrations, knowledge-transfer sessions, client training, estimates, and proposals
• Stay current with Armis capabilities, ServiceNow enhancements, and cybersecurity practices
• Contribute reusable technical documentation, implementation templates, and practice materials

Solution Engineer – ServiceNow Operational Technology Management

Architect – ServiceNow IRM

Manager – IRM Risk Consulting

Manager – Security Consulting

Architect – ServiceNow SecOps, Armis VIPR

Solution Engineer – ServiceNow, Armis