Solution Engineer – ServiceNow Operational Technology Management

Templar Shield

. Configure and implement ServiceNow Operational Technology Management and related ServiceNow platform capabilities under the direction of the assigned Architect .

Posted 9/22/2026full-timeRemote • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in configuring and implementing ServiceNow Operational Technology Management, including CMDB and CSDM, while ensuring data quality and lifecycle management of OT assets. Proficient in Agile methodologies and capable of translating business requirements into technical solutions, with strong communication and collaboration skills.

Highest-signal resume keywords

ServiceNow Operational Technology ManagementCMDB Configuration and ManagementJavaScript and Glide APIs ProficiencyOT Asset Lifecycle ManagementAgile Delivery Model Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationOT Asset ManagementData Quality ControlsIntegration HubREST and SOAP Web ServicesFlow DesignerAutomated Test FrameworkNetwork TroubleshootingScriptingLinux Administration

Soft Skills

Strong CommunicationProblem-SolvingAnalytical SkillsCollaborationIndependent Judgment

Tools & Technologies

ServiceNowService Graph ConnectorsAPIsJSONXMLSSL/TLSVulnerability Management ToolsCybersecurity ToolsNetwork Management SystemsOperational Technology Solutions

Industry Keywords

Operational TechnologyIndustrial Control SystemsSCADACritical InfrastructureCybersecurity OperationsRisk ReductionOperational ResilienceAsset ManagementInfrastructure ManagementTechnical Delivery

Tech Stack

Tools & technologies

Cyber SecurityDNSFirewallsJavaScriptLinuxSDLCServiceNowSOAPSwitchingTCP/IP

About the role

Key responsibilities & impact

Configure and implement ServiceNow Operational Technology Management and related ServiceNow platform capabilities under the direction of the assigned Architect
Support OT asset onboarding, import, discovery, classification, lifecycle management, and validation across industrial and critical-infrastructure environments
Translate approved business and technical requirements into user stories, configuration tasks, acceptance criteria, test cases, and technical documentation within an Agile delivery model
Configure OT workflows, forms, notifications, approvals, tasks, and automation
Support role-based access, data-access controls, and secure handling of OT information
Configure and maintain OT asset data models within the CMDB, including CI classes, attributes, ownership structures, relationships, reconciliation rules, data-quality controls, and governance processes
Support CSDM alignment for OT devices, services, production processes, sites, owners, dependencies, and related IT services
Configure and support OT Discovery schedules, Service Graph Connectors, data imports, and integration processes
Validate discovered and imported OT data and resolve data-quality issues
Develop and troubleshoot integrations between ServiceNow and OT asset platforms, cybersecurity tools, network-management systems, vulnerability-management platforms, infrastructure tools, and third-party technologies
Use Flow Designer, Integration Hub, APIs, import sets, transform maps, scripting, and related ServiceNow capabilities to automate workflows
Develop reports, dashboards, KPIs, alerts, notifications, and operational analytics
Evaluate and implement ServiceNow Otto, AI Control Tower, and AI-enabled workflow capabilities for OT use cases
Develop and execute unit, system, integration, and regression testing
Support user acceptance testing, deployment planning, production transition, stabilization, and post-production troubleshooting
Follow SDLC and Agile practices and conduct peer reviews
Produce and maintain configuration, integration, data-mapping, operating-procedure, deployment, rollback, troubleshooting, and testing documentation
Participate in stakeholder workshops, requirements gathering, process analysis, design reviews, solution demonstrations, sprint reviews, client training, and feedback sessions
Communicate technical concepts, implementation decisions, issues, risks, and recommendations to stakeholders
Build relationships with clients, Architects, Managers, Engineers, and geographically distributed delivery teams
Maintain current knowledge of ServiceNow releases, OT Management capabilities, OT cybersecurity trends, industrial technologies, and applicable regulations
Support business-development activities, including technical discovery, demonstrations, estimates, proposals, SOWs, RFPs, and practice assets

Requirements

What you’ll need

Strong working knowledge of ServiceNow Operational Technology Management, CMDB, CSDM, Service Graph Connectors, OT Discovery, Industrial Workspace, and related ServiceNow capabilities
Familiarity with OT asset management, industrial-control-system environments, OT device classification, asset lifecycle management, operational resilience, and OT cybersecurity concepts
Experience configuring ServiceNow applications using Flow Designer, Integration Hub, business rules, client scripts, UI policies, notifications, forms, tables, access controls, reports, dashboards, and related platform components
Proficiency with JavaScript, Glide APIs, REST and SOAP web services, JSON, XML, authentication, certificates, SSL/TLS, and established ServiceNow integration patterns
Ability to configure and support CMDB data models, CI classes, identification and reconciliation rules, data imports, transform maps, ownership models, relationships, and data-quality controls
Experience developing reports, dashboards, analytics, and executive-level views
Familiarity with Automated Test Framework, source control, application deployment, update management, and ServiceNow release and upgrade practices
Working knowledge of OT networking concepts, including TCP/IP, routing and switching, VLANs, DNS, DHCP, firewalls, proxies, network segmentation, SPAN or TAP concepts, and network troubleshooting
Familiarity with ServiceNow Otto, AI Control Tower, and AI-enabled or agentic workflow capabilities
One to three years of experience in implementation engineering, professional services, cybersecurity consulting, ServiceNow consulting, network engineering, infrastructure engineering, OT engineering, or related technical delivery roles
At least one year of experience working with the ServiceNow platform
Hands-on experience deploying or supporting enterprise technology, cybersecurity, OT, asset-management, infrastructure-management, or operational-technology solutions
Experience supporting full-lifecycle technical implementations
Understanding of Operational Technology, Industrial Control Systems, SCADA environments, industrial networks, critical infrastructure, or comparable operational environments
Working knowledge of cybersecurity operations, vulnerability management, incident response, security operations, asset management, operational resilience, and risk-reduction concepts
Experience working with APIs, JSON, REST integrations, authentication, certificates, SSL/TLS, scripting, or automation
Basic Linux administration and troubleshooting skills
Strong communication, problem-solving, analytical, collaboration, and independent judgment skills
Willingness to travel up to 50 percent based on client and project requirements

Benefits

Comp & perks

Competitive compensation + annual performance-based bonus
100% remote-first culture
Benefits include health, dental, LTD, and life insurance coverage
401(k) with company match
Reimbursement for job-related training and certifications
Work on frontier projects at the cutting edge of AI + Risk Management
A collaborative culture where your process designs shape real industry solutions